My business emails have started to send from my personal email address

Question

My business emails have started to send from my personal email address

Simon Taylor 0

Please help - this is driving me mad !

For many months my two email addresses worked perfectly side by side with no cross over. Then something changed, presumably through an update, and now when I type and compose an email in my business email it is received as coming from my personal email and replied to in that fashion. For both client credibility and GDPR compliance I can not allow this to continue.

My business email address is relatively new and ends @outlook.com whilst my personal email address is many years older and was set up as @gmail.com

I operate my personal email ******@gmail.com through my subscribed Outlook in 365. Totally seperately I operate my business ******@outlook.com emails through the web version of Outlook. But even with this complete seperation the problem is occurring, and has done for a number of weeks whereas it worked perfectly well before.

Thank you in advance

Simon

Simon Taylor 0 Reputation points

2026-04-27T13:13:27.2733333+00:00

A quick update.

Embarassingly I had to reach out to one of my clients and ask to see what they saw. They have now confirmed that when they see an email from me, that email correctly shows as being sent from my buiness email @outlook.com. And they reply to that email address so their sent emails are showing sent to my business email @outlook.com. That should all be fine.

However at my end they are diverting into my personal @gmail.com email address. I never see the replies in my business email address and can't save to the segregated folders there etc.

Your answer

Simon Taylor 0 Reputation points

2026-04-27T13:13:27.2733333+00:00

A quick update.

Embarassingly I had to reach out to one of my clients and ask to see what they saw. They have now confirmed that when they see an email from me, that email correctly shows as being sent from my buiness email @outlook.com. And they reply to that email address so their sent emails are showing sent to my business email @outlook.com. That should all be fine.

However at my end they are diverting into my personal @gmail.com email address. I never see the replies in my business email address and can't save to the segregated folders there etc.