Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
To check whether there is a Microsoft 365/Excel subscription and cancel it if needed, use these steps.
- On the Mac (or any browser), go to the Services & subscriptions page: https://account.microsoft.com/services.
- Sign in with the Microsoft account that might be used for the subscription (email used when Excel or Microsoft 365 was first set up or purchased).
- Under Services & subscriptions, look for entries such as Microsoft 365, Microsoft 365 Family, Microsoft 365 Personal, or similar. If nothing appears, there is no active Microsoft subscription on that account.
- If a subscription is listed, select Manage next to it.
- If instead of Manage there is Turn on recurring billing, the subscription is already set to expire on the date shown and will not be charged again.
- On the Manage page, select Cancel or Upgrade or Cancel.
- Follow the on-screen steps to complete cancellation.
If Microsoft 365 was subscribed through the Mac App Store (for example, by starting a free trial there), cancellation must be done through Apple:
- On the Mac, iPhone, or iPad, open the App Store and go to the Apple ID’s Subscriptions.
- Find Microsoft 365 and choose Cancel following Apple’s instructions in View, change, or cancel your subscriptions.
If a free trial of Microsoft 365 Family was started directly with Microsoft, sign in to https://account.microsoft.com/services with the trial account and:
- Under the Microsoft 365 entry, check:
- If it shows Paid with: None and only an Expires on date, it will end automatically and no charges will occur.
- If a Cancel link is shown, select Cancel and follow the prompts.
- If it shows Turn on recurring billing, recurring billing is already off and no further charges will be made.
References:
- Cancel your Microsoft subscription
- Cancel a Microsoft 365 subscription
- Cancel your free trial of Microsoft 365 Family
- Microsoft Office and the Mac App Store
- How to get a refund on a Microsoft subscription
- cancel subscription - Microsoft Q&A
- Cancel my Microsoft monthly subscription - Microsoft Q&A
- How to connect with Help and Support - Microsoft Q&A
- How to unsubscribe microsoft 365 account? - Microsoft Q&A
- Request refund - Microsoft Q&A