My outlook app on my android phone stopped updating (no new emails since 3 days ago).

Question

My outlook app on my android phone stopped updating (no new emails since 3 days ago).

Daniel Peterson 20

My outlook app on my android phone stopped updating (no new emails since 3 days ago). So i uninstalled but when i reinstalled it just has a spinning circle after I added my account email.

John Roxborogh 0 Reputation points

2026-04-27T09:48:08.68+00:00

This is exactly my situation. I have a Samsung A72. I have tried all the steps given to others, and it still behaves as if Outlook on my Android phone cannot make contact with my Outlook server. My Outlook account does work properly on two PCs.

I have also uninstalled ESET mobile protextion, though that had been operating for some time withou incident.

I followed the advice given by Ian-Ng to Daniel Peterson today, 27 April 2026 and removed the update for the WebSystem, but am still getting the spinning circle.

This does look like something caused by a software update which is yet to be resolved, and these work arounds are not able to fix it.

Will be pleased to have further advice.

Thanks,

[Moderator note: personal info removed]
John Roxborogh 0 Reputation points

2026-04-28T06:15:25.7466667+00:00

This advice on the Samsung community board has worked for me so far: "Go to your settings menu and search for Private DNS. This will likely be set to Auto. Turn it off and restart the phone."

Whether or not we should change this back to auto after the bug is fixed is another question.
Pattee Drager 0 Reputation points

2026-06-05T23:00:32.5833333+00:00

I did the same thing. Still spinning

Answer accepted by question author

Ian-Ng 14,175 Microsoft External Staff Moderator

Hi @Daniel Peterson,

I hope you have a great day.

Based on your information, your Outlook for Android application has ceased syncing new emails over the past three days. Furthermore, following an attempt to resolve this by reinstalling the application, the setup process remains unresponsive, displaying a continuous loading icon immediately after your email address is submitted.

To assist in narrowing down the root cause of this connectivity failure, I would appreciate your response to the following questions:

Could you please provide the specific model of your Android device and the version of the operating system it is currently running?
Have you verified if your mailbox remains accessible and fully synchronized when logging in via the Outlook Web application on a desktop browser?
Does the "spinning circle" persist if you attempt the login while alternating between a Wi-Fi connection and your mobile data?
Are you experiencing similar authentication or synchronization issues with other Microsoft 365 mobile applications, such as Teams or OneDrive, on this same device?

In the meantime, I recommend performing the following troubleshooting steps to address potential local software conflicts:

Reset the affected account in Outlook mobile
- By opening Outlook > Settings > tap the affected account > Reset Account.
- Then wait a moment to see whether email starts syncing again.
Delete the account from Outlook and add it again.
- By going to Settings > tap the affected account > Delete Account > Delete From This Device.
- Then add the account back through the normal Outlook for Android setup flow.
Turn off battery saver / power optimization and allow Outlook-related Microsoft apps to run in the background.

Please that on some Android devices, these restrictions can prevent Outlook from adding the account correctly or syncing new messages. If you use Microsoft Authenticator or Company Portal, open that app first, then open Outlook again.

Thank you for your patience as we work to restore your mobile email access. I look forward to receiving the requested details so we may proceed with the next steps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Daniel Peterson 20 Reputation points

2026-04-26T21:38:02.84+00:00

galaxy s25 ultra, android version 16

My laptop, my desktop and even my old phone that cant make calls still work fine to open email.

All apps associated with office--word, powerpoint, teams, and excel are not working on the android phone.

Spinning circle on both a wifi and data connection.

Battery saver off.

I dont see a place to access settings in Outlook.

5 additional answers

Your answer

John Roxborogh 0 Reputation points

2026-04-27T09:48:08.68+00:00

This is exactly my situation. I have a Samsung A72. I have tried all the steps given to others, and it still behaves as if Outlook on my Android phone cannot make contact with my Outlook server. My Outlook account does work properly on two PCs.

I have also uninstalled ESET mobile protextion, though that had been operating for some time withou incident.

I followed the advice given by Ian-Ng to Daniel Peterson today, 27 April 2026 and removed the update for the WebSystem, but am still getting the spinning circle.

This does look like something caused by a software update which is yet to be resolved, and these work arounds are not able to fix it.

Will be pleased to have further advice.

Thanks,

[Moderator note: personal info removed]
John Roxborogh 0 Reputation points

2026-04-28T06:15:25.7466667+00:00

This advice on the Samsung community board has worked for me so far: "Go to your settings menu and search for Private DNS. This will likely be set to Auto. Turn it off and restart the phone."

Whether or not we should change this back to auto after the bug is fixed is another question.
Pattee Drager 0 Reputation points

2026-06-05T23:00:32.5833333+00:00

I did the same thing. Still spinning
Daniel Peterson 20 Reputation points

2026-04-26T21:38:02.84+00:00

galaxy s25 ultra, android version 16

My laptop, my desktop and even my old phone that cant make calls still work fine to open email.

All apps associated with office--word, powerpoint, teams, and excel are not working on the android phone.

Spinning circle on both a wifi and data connection.

Battery saver off.

I dont see a place to access settings in Outlook.

Answer 1

Ian-Ng 14,175 Microsoft External Staff Moderator

Hi @John Roxborogh @Carl Underwood, @Pattee Drager,

Thank you for your updates and detailed reports. Based on the information shared, the issue is likely related to a recent Samsung update, which may cause certain Microsoft applications to not function correctly. I understand that some of the suggestions provided may not fully resolve the issue or apply to all Samsung devices.

In this situation, it would be best to engage with experts in the Samsung community and wait for an official announcement or fix from Samsung.

I appreciate your understanding and patience.

0 comments

Answer 2

John Roxborogh 0

Seems we are all waiting for Samsung to fix it.

John Roxborogh 0 Reputation points

2026-04-28T06:16:23.3233333+00:00

This advice on the Samsung community board has worked for me so far: "Go to your settings menu and search for Private DNS. This will likely be set to Auto. Turn it off and restart the phone."

Whether or not we should change this back to auto after the bug is fixed is another question.

Answer 3

Carl Underwood 5

I'm having the same issue. I can get Outlook to sync if I remove the updates for "Android System WebView" and reinstall them. But that only works for one opening of Outlook. Once I close it and reopen it, I get the same spinning circle again until I repeat the Android System WebView removal/update process. Sometimes I can swipe up to terminate Outlook and it will sync when I open it again, but sometime that won't work and the only other solution is to repeat the Android System WebView trick or reboot the phone.

0 comments

Answer 4

Ian-Ng 14,175 Microsoft External Staff Moderator

Hi @Daniel Peterson,

Thank you for your response. After reviewing this on my side, it seems to a WebView regression caused by the Samsung April 2026 security update.

You can resolve this by following the steps below:

Go to Settings > search for Android System WebView > select App details in store > choose Remove updates.
Restart the device.
Return to Settings > Android System WebView > App details in store > select Update.
Note: If Android System WebView does not appear in the app list, navigate to: Settings > Google > All services > System services > select Android System WebView.
Restart the device again, then launch Teams or Outlook and sign in.

If you use any system-wide VPN, "Private DNS" settings, or ad-blocking software (like AdGuard), please disable them temporarily. These can occasionally block the specific Microsoft authentication URLs required for the initial handshake.

Please let me know once you’ve tried these steps. If the issue persists, feel free to reach out for further assistance.

Daniel Peterson 20 Reputation points

2026-04-27T09:05:47.52+00:00

that worked!! thank you so much
Ian-Ng 14,175 Reputation points Microsoft External Staff Moderator

2026-04-28T20:25:57.4866667+00:00

Hi @Daniel Peterson,

Glad to hear that. If my previous resolved your issue, could you please mark my answer as accepted? This will help other community members who encounter the same issue easily find a verified solution.

I appreciate your help and understanding.