I have enrolled my device in Intune successfully, and I am able to see it in the Entra portal, but the device is not showing in the Intune portal. What should I do?

Chirag Srivastava 0 Reputation points
2026-04-26T04:06:41+00:00

I have enrolled my device in Intune successfully, and I am able to see it in the Entra portal, but the device is not showing in the Intune portal. What should I do?

Microsoft Security | Intune | Enrollment

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  1. AI answer

    2026-04-26T04:06:54.68+00:00

    Use the following checks and actions to troubleshoot:

    1. Confirm the device is actually enrolled in Intune, not just registered in Entra ID:
      • In the Microsoft Intune admin center, go to Devices > All devices and verify whether the device appears and what Managed by shows.
      • Devices managed only by Microsoft Defender for Endpoint security settings management will show Managed by = MDE, not full Intune MDM enrollment.
    2. Check that the device can check in to Intune:
      • On the device, force a sync/check-in:
        • Windows: Settings > Accounts > Access work or school > select the work account/MDM enrollment > Info > Sync.
        • iOS/iPadOS: Open Company Portal > Devices > select the device > Check Settings.
        • Android: Open Company Portal > Devices > select the device > Check Device Settings.
      • Then, in the Intune admin center Troubleshoot pane, verify:
        • Intune compliant = Yes
        • Microsoft Entra compliant = Yes
        • Last check-in is recent (by default devices check in every 8 hours). If Last check-in is older than 24 hours, there may be a connectivity or enrollment issue.
    3. Verify enrollment actually completed via Company Portal:
      • Open the Company Portal app on the device and confirm it shows the device as enrolled and compliant, not just registered.
      • If the Company Portal shows errors or the device as Not registered, remove the device from Intune (Retire/Unenroll from Company Portal where available), then re-enroll following the platform-specific steps.
    4. If using Microsoft Defender for Endpoint security settings management only:
      • In the Intune admin center All devices view, devices onboarded via Defender will appear with Managed by = MDE.
      • In the Defender portal, confirm MDE Enrollment status = Success. If not, ensure the device is in scope for security settings management and has been updated.

    If, after a forced sync and confirming full MDM enrollment via Company Portal, the device still does not appear under Devices > All devices in Intune, re-enroll the device and verify again after the next check-in cycle.

    References:

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