Request for Manual Review of 4 Auto-Rejected Xbox Game Refund Requests

Hello Microsoft Q&A community and moderators,

I am writing to request manual review/escalation for four Xbox digital game refund requests that were automatically rejected by the Xbox refund portal (support.xbox.com/refund-orders). I have submitted these through the official channel, but I am hoping a moderator can help route this to the appropriate Microsoft Store / Xbox billing team for a manual second look.

Summary of Auto-Rejected Refund Requests

All requests were filed via the official refund portal and were automatically rejected. None of the games have been played or used.

1. Grand Theft Auto V (Xbox Series X|S)
2. • Purchase date: 2026-04-04
   • • Amount: KRW 22,223
   • • Order number: 5354275698
     • • Service request number: 7100700104
       • • Status: Rejected on 2026-04-04
       • 1. Wolfenstein II: The New Colossus Digital Deluxe Edition
         2. • Purchase date: 2026-04-02
              • • Amount: KRW 9,136
            • • Order number: 9654822843
              • • Service request number: 7100700283
                • • Status: Rejected on 2026-04-04
                • 1. Yakuza 0
                  2. • Purchase date: 2026-03-02

                           - - Amount: KRW 27,091
                       

                     • • Order number: 1946742503
                       • • Service request number: 7100699120
                         • • Status: Rejected on 2026-04-04
                         • 1. Cyberpunk 2077: Ultimate Edition (Xbox Series X|S)
                           2. • Purchase date: 2026-02-14

                                         - - Amount: KRW 39,955
                                

                              • • Order number: 6497899572
                                • • Service request number: 7098777527
                                  • • Status: Rejected on 2026-03-02

                                  • Reason for Request

                                • These titles were purchased but never launched or played. They remain unstarted in my Xbox library. I understand the standard refund window is 14 days with under 2 hours of playtime; however, since none of these were used, I would like to request that a billing/store representative review them manually.
                              • The Xbox contact-us flow for game refunds states: "Phone calls and chat are not available for this issue" and only redirects back to the same auto-rejection portal, so there appears to be no remaining customer-facing channel for a manual review.

                                        - ## What I Am Asking
                                

                           3. • Could a moderator please escalate these four service requests to the Microsoft Store / Xbox billing team for manual review?

                                         - - Or, if Microsoft Q&A is not the correct venue (I understand this is primarily for technical questions), could you please point me to the correct escalation path for an unresolved billing/refund issue when the standard portal has rejected eligible-seeming requests?
                                
                                         - Thank you very much for your time and help.
                                

                           4. Region: Korea (KR)
                           5. Date of post: 2026-04-26

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