Legal name change request

Legal name changes on a Microsoft Learn profile that are flagged as requiring review must be handled by Microsoft support; they cannot be completed solely from the settings page.

Legal name on Microsoft Learn is used for identity verification during certification exams and must match the government-issued ID presented at the test center. After an exam is already scheduled or registered, any change to the legal name requires approval from Microsoft support.

Action steps:

1. Go to Microsoft Credentials Support at the link provided in the community guidance: https://aka.ms/credentialssupport.
2. Sign in with the same Microsoft account used for Microsoft Learn and exam registration.
3. Create a support request explaining that the legal last name must be updated to match the government ID for an upcoming exam and that the Learn settings page indicates the request requires further review.
4. Be prepared to provide any documentation or verification that support may request so they can approve and apply the legal name change.

Until support completes the review and updates the legal name, the profile settings page will continue to show that the request requires further review.

References:

• Managing your Microsoft Learn profile settings
• Legal Name - Microsoft Q&A By Mistake I had added my name twice in legal Name section due to which proctor didnot allow me to give GH 300 Assessment. Kindly Help me in updating my Legal name
• Have not received my certificate after successful completion of my exam - Microsoft Q&A