Uh oh! We're unable to process your payment. Please call your card issuer for further details.

Ganesh Babu Kuppusamy 30 Reputation points
2026-04-24T08:53:44.37+00:00

My card supports international transactions, which has also been confirmed by my bank, but I am still unable to complete the payment successfully. I have been trying for more than a week, yet I cannot complete the payment and complete the exam. I am extremely disappointed. Also I tried multiple VISA and Master Cards but no luck.

PFB.

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Ganesh Babu Kuppusamy 30 Reputation points
2026-07-19T08:27:04.11+00:00

The issue was not resolved. I also tried using both MasterCard and Visa credit cards with international transactions enabled, but I still had no luck. So, I reached out to the Pearson vendors at my hometown, and they made the payment on my behalf. After that, I was able to complete the exam successfully.

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  1. AI answer

    2026-04-24T08:54:19.6633333+00:00

    The error indicates that the card is being declined by the card issuer, even though it supports international transactions. For Microsoft and Azure-related payments, the most common causes and resolutions in this situation are:

    1. Verify that the card type and region are supported
      • Ensure that the card is not a virtual or prepaid card. Prepaid and virtual cards are not accepted for Azure and many Microsoft Marketplace payments.
      • Confirm that the card is issued in the same country/region as the account/tenant being used for the purchase. Cards from a different country/region can be rejected.
      • In India, only Visa and Mastercard debit/credit cards are supported; American Express is not accepted.
    2. Check with the bank/card issuer again
      • Ask the bank to specifically verify:
        • The card is active and not blocked for online or high‑risk transactions.
        • International and recurring/online payments to Microsoft/Pearson VUE are allowed.
        • No fraud or risk rule is blocking transactions to Microsoft or Pearson VUE.
    3. Validate card details and billing information
      • Ensure that the name, billing address, and CVV entered on the payment page exactly match what is on the card and the bank statement. Any mismatch (including city, state, and ZIP/postal code) can cause a decline.
    4. Try a different supported card/payment method
      • Use a different physical credit or debit card issued by a traditional bank in the same country/region as the account.
      • Avoid Revolut or similar fintech cards, as they may be rejected even when they are physical Visa/Mastercard cards.
    5. If the issue persists
      • Since the decline is at the payment processor/card‑issuer level and not something that can be overridden from the portal, contact Microsoft or exam support (Pearson VUE) with the error details so they can check whether there is any block or restriction on the payment flow and advise on alternative payment options.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. afthab t 0 Reputation points
    2026-05-07T07:00:21.9066667+00:00

    I faced the same issue. I tried multiple cards, different computers, and even mobile phones, but got the same error every time. I also checked with the bank, and they confirmed they could not see any transaction attempt, which means the payment request is not even reaching the bank. You may also notice that the error appears immediately after clicking pay.

    What worked for me was using a card other than a regular bank credit/debit card, such as a virtual card or a card linked to an investment/payment app. I’m in the UAE, and I successfully used a card associated with O Gold, which is a gold investment app.

    You can similarly try with any bank virtual card, or cards/services like Etisalat Wallet, Botim Money, or similar payment apps.

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