Admin accounts locked out by CA policy without GA role assigned

Question

Admin accounts locked out by CA policy without GA role assigned

Christopher Patel 0

All Global Administrator accounts in tenant ID: PII are PIM-eligible only. A Conditional Access policy is blocking portal access and PIM activation for all admin accounts. We require emergency backend disabling of Conditional Access policies to restore administrative access

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-04-24T04:35:12.2966667+00:00

Hello Christopher Patel

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: https://learn.microsoft.com/en-us/partner-center/customers/gdap-preventing-tenant-lockouts

If neither option is possible, please don’t worry—let us know, we are happy to assist you further!
Christopher Patel 0 Reputation points

2026-04-24T05:48:45.06+00:00

I have raised a support ticket.
Christopher Patel 0 Reputation points

2026-04-26T16:10:19.3366667+00:00

I have not had any response on my support request.
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-04-27T04:44:20.7233333+00:00

Hello Christopher Patel

Lets continue over private messages!

Your answer

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-04-24T04:35:12.2966667+00:00

Hello Christopher Patel

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: https://learn.microsoft.com/en-us/partner-center/customers/gdap-preventing-tenant-lockouts

If neither option is possible, please don’t worry—let us know, we are happy to assist you further!
Christopher Patel 0 Reputation points

2026-04-24T05:48:45.06+00:00

I have raised a support ticket.
Christopher Patel 0 Reputation points

2026-04-26T16:10:19.3366667+00:00

I have not had any response on my support request.
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-04-27T04:44:20.7233333+00:00

Hello Christopher Patel

Lets continue over private messages!