Why does Azure Support never get back with me no matter how many times I call and email?

I have 2 open tickets. One from March 26th and one from April 10th. Both I have called over a dozen times on and been told I will get a call back within (8 business hours, 4 business hours, 2 business hours and even 30 minutes) none of which have ever happened. I have poured in over 10 hours of my own time, on the phone with Microsoft support trying to get these tickets escalated and nothing has occurred. Not even an email back. Every time I call I am informed that there is not even a technician assigned to the ticket and they are very sorry about this.

This is getting to the point where I am wondering if there even is an Azure support team and if there is...is this a team of 5 people helping support one of the largest corporations in the world? You would think with a market cap of 3.1 Trillion Dollars that there would be some way for support to actually help hard working, on time paying, customers who just want their issues resolved.

This leads me to my main question...am I the only one stuck in this never ending limbo of talking to support agents but never getting a technician to help?