My certificates do not exist in the portal

Tamer Adel 0 Reputation points
2026-04-23T11:51:05.8833333+00:00

I had accessed by me personal account, but my old certificates do not exist

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  1. AI answer

    2026-04-23T11:51:20.7933333+00:00

    Use the following checks and steps to locate missing certificates:

    1. Confirm that the correct Microsoft Learn profile is being used:
      • Sign out of the portal and sign back in with any other Microsoft accounts that may have been used in the past (personal, work, or school).
      • If a congratulations email was received when the certification was earned, use the profile link in that email and verify which account it corresponds to. If the certificate is not visible there, it may have been earned under a different profile.
    2. Verify that the credential actually exists and is still eligible to appear:
      • Review the requirements for the certification or exam in the certification or exam details pages to ensure the credential was fully earned.
      • Be aware that some legacy certifications have aged out and no longer appear in Learn profiles.
      • Certifications earned through Certiport do not appear in the Microsoft Learn profile and must be managed directly through the Certiport account.
    3. Access certificates and transcript from the correct place:
      • Go to the Certification Dashboard as described in Access your certificates, badges, and transcript.
      • From there, use View Certificates or View Transcript to see and download available credentials.
      • If a certification requires multiple exams, the certificate is only issued after the final required exam is passed.
    4. If the certificates still do not appear:
      • Check for multiple Learn profiles and, if needed, use account linking and transfer as described in the Q&A example where certifications were consolidated between profiles.
      • If access to the original personal Microsoft account used for the certifications has been lost and no alternate work/school account was added, that Learn profile and its data cannot be recovered by Microsoft Credentials Support.
    5. Contact official support if the credential should exist and the correct profile is confirmed:

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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