How to fix Sign-in failed Error code: interaction_required for free account at Azure Portal

Ajeet Mishra 1 Reputation point
2026-04-23T03:59:41.3333333+00:00

I am getting Sign-in failed when try to login my free Azure subscription.

Error code: interaction_required

interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: cfdea5db-779b-455d-a098-30ca7d461000 Correlation ID: 019db87c-0e45-717a-b34e-6788924c328c Timestamp: 2026-04-23 03:57:18Z

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. AI answer

    2026-04-23T03:59:56.9533333+00:00

    The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant behind the free Azure subscription has been marked inactive and blocked.

    Use these steps, depending on how long the tenant has been inactive and what access is still possible:

    1. If the tenant was blocked less than 20 days ago
      • Administrators can request reactivation. The tenant is recoverable only within 20 days of entering the inactive state.
      • The tenant administrator must contact Microsoft using the global support phone numbers listed in the documentation and request tenant reactivation.
      • Do not open multiple support cases for the same issue while one is in progress.
    2. If the tenant has been inactive more than 20 days
      • After 20 days in the inaccessible state, the tenant is deleted and cannot be recovered.
      • In this case, the only option is to work with a different or new tenant and account.
    3. If sign-in to the Azure portal is being redirected or cached incorrectly
      • Clear browser cache and cookies or use a private/incognito window, then try signing in again.
      • If still blocked with the same AADSTS5000225 error, the tenant is indeed in the inactive state described above and requires reactivation (if still within 20 days) or a new tenant.
    4. Additional practical options seen in similar cases
      • Try signing in directly with the tenant in the URL, for example https://portal.azure.com/<TenantId> or https://portal.azure.com/<yourTenantName>.onmicrosoft.com. If the tenant is blocked due to inactivity, the same error will appear and confirms the state.
      • If the free trial was created some time ago and Azure is asking effectively for an upgrade when going through https://signup.azure.com (as in similar cases), completing the upgrade to a pay-as-you-go account has resolved access for some users whose tenants were not yet fully deleted.

    If the tenant has already passed the 20‑day inactive window and is deleted, a new Microsoft Entra tenant and Azure subscription must be created to continue Azure training.

    References:

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