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The discount from Microsoft Azure Virtual Training Day: Fundamentals is tied to the email address used for the event registration and must be redeemed during the exam scheduling process. Since the discount is not appearing even though the correct link and email are being used, direct support intervention is required.
Take these steps:
- Start the exam registration from the official exam page using the Schedule exam button and sign in with the same Microsoft account used for the event.
- Ensure the same email address used to register for the Virtual Training Day is entered when prompted for discounts (event attendee email). For many events, this is the email used to register for the event.
- Proceed to checkout and verify whether the discount is applied automatically. If using a voucher code (if one was provided), it must be entered on the Pearson VUE payment screen under Add Voucher or Promo Code.
If the discount still does not appear, contact support so they can check eligibility and correct the discount on the backend:
- Use Microsoft Certification Support for help with scheduling and discounts. A moderator typically responds within one business day.
- If the offer was delivered as a voucher code (for example, via a Pearson/MindHub email) and the code is not working, contact Pearson VUE/MindHub support as indicated in the voucher terms so they can validate or replace the code.
Because this is an account- and eligibility-specific issue, only support can verify the event registration, discount eligibility, and correct application of the offer to the profile.
References:
- What email should be linked to claim exam discount tied to Events?
- Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
- Vouchers and redeeming discounts
- Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
- Microsoft at SXSW EDU Certification Exam Vouchers Terms and Conditions
- How to redeem your Microsoft Ignite Challenge Sweepstakes prize
- Updates on Microsoft Beta Exam Program: Read This!
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