Onedrive keeps closing unexpectedly and silently on macOS Tahoe 26.4.1

Gronemeyer, Suzanne 0 Reputation points
2026-04-22T13:39:48.9166667+00:00

Are there any updates on how to solve the issue of Onedrive closing unexpectedly and silently on MacOS? I am running Tahoe 26.4.1 on a Mac Studio.

Microsoft 365 and Office | OneDrive | For business | MacOS
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  1. AI answer

    2026-04-22T13:40:23.7266667+00:00

    There is no specific documented fix in the provided material for OneDrive closing unexpectedly and silently on macOS Tahoe 26.4.1, but the standard OneDrive for Mac troubleshooting steps can be applied:

    1. Confirm OneDrive is running
      • Check for the OneDrive cloud icon in the macOS menu bar.
      • If it is missing, use Spotlight to search for OneDrive and open it.
    2. Restart OneDrive
      • Select the OneDrive icon in the menu bar (if visible), then choose Quit OneDrive.
      • Use Spotlight to relaunch OneDrive.
    3. Make sure only one OneDrive client is installed
      • OneDrive does not support running both the standalone sync app and the Mac App Store version side by side.
      • If both are present, remove one version by running the reset script in the app bundle:
        1. Right‑click or CTRL‑click the OneDrive app in Applications.
        2. Select Show Package Contents → Contents/Resources/reset.command*.
        3. After the reset, install and use only one latest OneDrive for macOS client from the preferred source.
    4. Update OneDrive to the latest version
      • If OneDrive is not up to date, download and install the latest version of the sync app from the official download link or the Mac App Store.
      • If the latest version is already installed, the installer will exit automatically.
    5. Check that OneDrive can sign in and access the service
      • Click the OneDrive cloud icon in the menu bar, select the three dots, then choose View online to confirm the account can reach OneDrive online.
      • If sign‑in to OneDrive.com fails, check the Microsoft Office Online Services status at the Service Health portal.
    6. Reset OneDrive if crashes persist
      • Resetting forces a full resync and can clear corrupted local state that may cause unexpected exits.
      • Note: Resetting disconnects all existing sync connections (personal and work/school), but does not delete files or data from OneDrive.
      • After reset, sign back in and allow a full sync.

    If the issue continues after these steps, collect details (macOS version, OneDrive version, whether using App Store or standalone client, and any crash pattern) and escalate through Microsoft support channels, as no Tahoe‑specific OneDrive crash issue is documented in the provided context.

    References:

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  2. Michelle-N 20,735 Reputation points Microsoft External Staff Moderator
    2026-04-22T14:19:54.3633333+00:00

    Hi @Gronemeyer, Suzanne

    Based on the information you provided, I understand that you are experiencing recurring, silent crashes with OneDrive on macOS Tahoe 26.4.1. To help me narrow this down, could you clarify a few things?

    • Which version of OneDrive are you currently running?
    • How long has this behavior been occurring? Did it start after a specific OS update?
    • Where did you download OneDrive? (App Store version vs. the standalone version from Microsoft’s website).
    • How much total data are you currently syncing? Sometimes very large libraries (hundreds of thousands of files) can trigger these crashes if the local cache is struggling.

    Before performing any troubleshooting, please log in to OneDrive on the web to ensure all your recent changes have successfully synced to the cloud. I want to make sure your data is safe before we reset the local client. Often, silent crashes are caused by corrupted temporary cache files. You can run a built-in reset script to clear these without deleting your actual files:

    1. Open Finder and go to your Applications folder.
    2. Find the OneDrive app, right-click (or Control-click) it, and select Show Package Contents.
    3. Navigate to Contents > Resources.
    4. Locate the file named ResetOneDriveApp.command (it may be called ResetOneDriveAppStandalone.command if you aren't using the App Store version).
    5. Double-click the file. A Terminal window will open and run the script automatically. It might close quickly without a confirmation message

    Restart OneDrive from your Applications folder and sign back in.

    Note: You may need to go through the initial setup again, and OneDrive will take some time to re-index and "process" your files to ensure everything matches the cloud.

    If the reset doesn't stop the silent exits, the next best step is a clean reinstall. Delete the app from your Applications folder, empty the Trash, and download the latest version directly from the Microsoft website.

    Please let me know if the reset script does the trick or if we need to look into deeper system logs!

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  3. Glen Canessa 0 Reputation points
    2026-09-19T15:21:44.5366667+00:00

    For me, problem solved with upgrade to MacOS Tahoe 26.7 (Onedrive 26.163.0823.0004 (26L)).

    Hope to help.

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