DP-900 Discount Not Applied After Azure Data Fundamentals Training

For the Microsoft Virtual Training Day: Azure Fundamentals/Azure Data Fundamentals offer, the discount is validated against the email address used for the eligible event.

Ensure the following before escalating:

1. Use the correct email when checking eligibility
   • For Microsoft Virtual Training Day – Azure Fundamentals, the required email is the one used to register for the event.
   • When scheduling DP-900, sign in to the certification profile and Pearson VUE using that same event-registration email.
   • If a different email is used on the Microsoft Learn profile or Pearson VUE account, the discount will not be found.
2. Follow the correct redemption flow
   • Start from the DP-900 exam or certification page and select “Schedule exam”.
   • Sign in to the Microsoft Learn profile.
   • Proceed through the Transfer to Pearson VUE dialog and into Pearson VUE.
   • Any eligible employee or event-attendee discount is applied automatically at checkout; if a voucher code was provided in email, it must be entered on the Pearson VUE payment screen under “Add Voucher or Promo Code”.

Since Pearson VUE has already confirmed that no discount is associated with the profile, and the discount is still not applying after confirming the correct email and flow, this requires direct Microsoft support intervention.

Next steps:

1. Open a Microsoft Credentials support request so the support team can:
   • Validate eligibility for the Virtual Training Day discount.
   • Check that the correct email is associated with the certification profile.
   • Reissue or attach the discount/voucher if applicable.
2. If the discount was provided as a voucher code from a third-party sender such as MindHub Pro by Pearson VUE (as with some event-based offers), verify that the voucher email was received and that the code is not expired, then redeem it on the Pearson VUE payment page under “Add Voucher or Promo Code”.

For this scenario, direct support via the Microsoft Credentials support channel is required; they handle discount and voucher entitlement issues for certification exams.

References:

• What email should be linked to claim exam discount tied to Events?
• Vouchers and redeeming discounts
• How to redeem your Microsoft Ignite Challenge Sweepstakes prize
• Microsoft at SXSW EDU Certification Exam Vouchers Terms and Conditions
• Study guide for Exam DP-900: Microsoft Azure Data Fundamentals
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