Purchased a game and redeemed with code online. But can't access from Xbox

Since the game shows in Order history after redeeming the 25‑character code, the code was successfully added to the Microsoft account. The next step is to install or access it from the correct account on the Xbox.

Use these checks:

1. Confirm the correct Microsoft account on Xbox
   • On the console, open Settings → Account → Sign-in, security & PIN and verify the signed-in account email matches the one used to redeem the code online.
2. Install the game from the library
   • On Xbox, open My games & apps → Full library → All owned games and look for the game.
   • If it appears with a download icon, select it to install.
3. Check the product type in Order history
   • Go to Order history with the same Microsoft account.
   • Select the game entry and look for Install or Product key/Install.
   • If only Install is shown, select it to push the install to the console if supported.
4. If there is no Install option
   • Select the product name in Order history to open its store page. If the Buy button is now Install, select Install to start the download on the linked device.
5. If the game still does not appear
   • Make sure the game is compatible with Xbox Series S (digital-only console). A physical disc-based Series X|S game cannot be used on Series S because the console has no disc drive, even if the disc was the original gift. Only the digital entitlement from the redeemed code can be used.

If the game does not show under All owned games while signed into the same account that redeemed the code and it appears correctly in Order history, contact Xbox or Microsoft Store support with the order details for further investigation.

References:

• Find and install your Microsoft downloads from Microsoft Store
• Redeem a gift card or code to your Microsoft account