did a save as on a powerpoint presentation, all images missing from new file

Eric Hendrickson 20 Reputation points
2026-04-21T21:16:15.1033333+00:00

Hello had a user do a save as on a powerpoint presentation and in the file that was generated all the images we missing the file size went from 450mb to ~45mb

tried to repeat what happened and it worked perfectly, so why did in one case all images get stripped and in the other all there? was about 15min between the time the two files were generated

thanks

Microsoft 365 and Office | PowerPoint | For business | MacOS

Answer accepted by question author
John Korchok 236K Reputation points Volunteer Moderator
2026-04-21T21:32:11.65+00:00

Two possible causes of this effect are:

  • Editing the file while it is on a USB/Flash drive or
  • Editing the file while it is on an unsupported cloud service, like Google Drive or iCloud.

Instead, edit files on your local hard disk or on OneDrive or SharePoint.

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2 additional answers

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  1. John Korchok 236K Reputation points Volunteer Moderator
    2026-04-23T15:55:25.8733333+00:00

    You are correct, DropBox is unsupported in Office for Mac. In Windows versions, you can add DropBox as a Place, which makes it safe to edit, but they have not extended the same privileges to Mac users. However, some Mac users have reported being able to manually add DropBox, please see the answer from andrewkol in this post: Office 365 Co-authoring on MacOS and Windows. How to avoid conflicted files?

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  2. AI answer

    2026-04-21T21:16:30.3433333+00:00

    The behavior is consistent with PowerPoint saving a version of the file in which image data had already been removed or heavily compressed before the Save As was done.

    From the symptoms:

    • Original file: ~450 MB (likely contains full‑fidelity images, possibly with editing data and cropped areas retained).
    • New file: ~45 MB and images appear missing (or so low‑quality/placeholder that they look missing).
    • A later attempt “works perfectly,” suggesting the second Save As was done from a version of the presentation that still had intact images.

    PowerPoint can significantly change image content and size when:

    1. Pictures are compressed or cropped data is deleted
      If at some point before the problematic Save As someone ran Picture Format → Compress Pictures and chose options such as:
      • “Delete cropped areas of pictures,” and/or
      • A low resolution under Resolution, then saved, the file would permanently lose the original high‑resolution image data. A subsequent Save As from that already‑compressed file will be much smaller and may appear to have “missing” or unusable images.
    2. Global image settings are changed at file level
      Under File → Options → Advanced → Image Size and Quality, settings such as:
      • “Discard editing data,” and
      • A low Default resolution can cause PowerPoint to strip stored editing data and down‑res images when the file is saved. Once that happens and the file is saved/closed, the original image quality cannot be recovered.
    3. Basic compression on save (older behavior)
      PowerPoint performs basic compression of images on save. Once images are compressed and the file saved, the original quality is not recoverable. The context notes that “It isn't possible to recover pictures that have already been compressed.” If the first Save As occurred after such a compression event, that copy would be small and appear to have lost images, while a later Save As from a non‑compressed version would look fine.

    Why it happened once and not the second time:

    • The first Save As was likely done from a version of the file after image compression/deletion settings had been applied (manually via Compress Pictures or via options), so the saved copy had stripped or unusable image data.
    • The second Save As was done from a version of the file that still had intact images (for example, an earlier copy, or after undoing changes before saving), so it retained all images and stayed large.

    What can be done going forward:

    1. In the affected file, check Picture Format → Compress Pictures and ensure:
      • “Delete cropped areas of pictures” is not used unless intentionally reducing size.
      • An appropriate resolution is selected.
    2. In File → Options → Advanced → Image Size and Quality:
      • Avoid “Discard editing data” if future re‑editing or full‑quality images are needed.
      • Use a higher default resolution if image quality is important.
    3. Keep a backup copy of large, image‑heavy presentations before running any compression.

    Once a specific .pptx has been saved after images were compressed or editing data discarded, the original images in that file cannot be restored; recovery would require an older backup or version history (for example, from OneDrive/SharePoint) if available.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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