How to fix "false positive" orphan account

Team, we have a false positive. I think this is systemic vs. specific. Can you advise on next step? Here was the guidance we need a someone to help
As the remediation guide says: "When the Orphaned account type is Classic Account Administrator, you MUST submit an Azure Service Ticket to remediate (How to create an Azure support request). An engineer assigned to the case will respond for resolution. For further escalation" You must submit an Azure Service Ticket to remediate. https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview This is the guide to create the support request: https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request An engineer assigned to the case will respond for resolution.