A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Microsoft Rewards catalog items, availability, and delivery options vary by account, region, and market, and they can change over time. The context does not provide any schedule or commitment for when specific reward items (such as particular metro/transport cards in Karachi, Pakistan) will be added, updated, or restocked.
For issues where specific rewards are missing, not updating, or not useful in a given region, the only supported path is to contact Microsoft Rewards support so the Rewards team can review the account and local catalog:
- Go to the Microsoft Rewards dashboard or Bing Rewards Support page.
- Use the “Contact Microsoft Rewards Support” form to describe:
- Region (Pakistan, Karachi)
- The metro card reward that is missing or not updating
- How long the issue has been occurring (3 months)
- Submit the request so the Rewards team can investigate catalog availability and any account-specific issues.
If there are also problems redeeming points (for example, orders being canceled or codes not working), review the guidance under “I am having an issue redeeming my Microsoft Rewards points” and “Why was my purchase / order cancelled?” and then contact Rewards support if the problem persists.
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