unable to claim my 3 months gamepass included with my device

I’m encountering an issue with my three-month Xbox Game Pass that was bundled with my device. When I try to claim the offer, it prompts me for debit card details. After entering them, I’m stuck because the payment page won’t even load. Instead, I receive a message saying my account hasn’t been authorized or added. Each attempt to resolve it results in the same rejection. I’m unsure how to proceed from here.In addition, the error explicitly states that the issue is on Microsoft’s end. Whenever I attempt to add my debit card again, I receive the same rejection message. So even though it acknowledges an issue on their side, it continues to prevent me from completing the process. I need clarity on how to move forward or escalate this and redeem my game pass

[Moved from Windows for home | Windows 11 | Gaming]