crated new tenant with same email ID

Question

crated new tenant with same email ID

Rohan Singh 20

created new tenant with same email ID still not able to login

VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator

2026-04-21T10:46:57.75+00:00

Hello Rohan Singh,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation.
VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator

2026-04-23T15:20:25.71+00:00

Rohan Singh I’m following up on my previous response to see if it helped. Please feel free to reach out if you need any further assistance—I’m happy to help.

1 answer

Your answer

VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator

2026-04-21T10:46:57.75+00:00

Hello Rohan Singh,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation.
VEMULA SRISAI 13,980 Reputation points Microsoft External Staff Moderator

2026-04-23T15:20:25.71+00:00

Rohan Singh I’m following up on my previous response to see if it helped. Please feel free to reach out if you need any further assistance—I’m happy to help.

Answer 1

Using the same email address to create or access multiple tenants can cause sign-in issues, especially in external/CIAM tenants.

One known issue is when the same email is used both as the admin who created the tenant and as a local customer account in that tenant. In that case, the lower-privileged customer account can take precedence, and sign-in happens as the customer instead of the admin, preventing tenant administration.

To resolve this:

Avoid using the same email for both admin and customer accounts in the same tenant. When creating a local customer account, use a different email address than the admin account.
If a customer account with the same email already exists:
- Sign out completely.
- Sign in to the admin center using https://entra.microsoft.com (without appending the tenant ID or tenant name in the URL), and choose the correct admin identity when prompted.

If the problem is that the tenant itself is blocked or inaccessible (for example, due to inactivity), the tenant admin must contact Microsoft support by phone to request reactivation or assistance, as described in the referenced guidance.

References: