The code that microsoft autheticator app generates is not accepted by the azure sign in portal.

Question

The code that microsoft autheticator app generates is not accepted by the azure sign in portal.

Ankit Kalekar 0

I have created Azure account using my personal email id. I have attached my card info. In Microsoft center I can see my card attached. When I try to remove the card, I get a warning stating I cannot remove the card as it is attached to azure.

When I try to login to azure I cannot login as it says I am using personal account. I enter want to remove the card or get access to my Azure

Moved from Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Ankit Kalekar 0 Reputation points

2026-04-20T18:06:07.3733333+00:00

When i try to create a free account using same account it take me to a page where it asks for two options one to continue on regular subscription or other to go pay as you go. If this option is available it means pay as you go is not enabled right?
Suchitra Suregaunkar 16,780 Reputation points Microsoft External Staff Moderator

2026-04-23T17:54:24.6766667+00:00
Hello @Ankit Kalekar

Thank you for posting your query on Microsoft Q&A platform.
It sounds like you’ve completed the profile/card step but haven’t actually “activated” your Pay-As-You-Go subscription yet and on top of that you may be landing in the Microsoft 365 (Office) portal instead of the Azure portal.

Let’s walk through what’s going on and how to fix it:

Make sure you’re signing in to the Azure portal :

• Go directly to https://portal.azure.com

• Sign in with your personal Microsoft account (the same one you used to attach your card).

Finish the Pay-As-You-Go upgrade

• If after signing in you land on a page that says “Continue on regular subscription” vs. “Go Pay-As-You-Go,” it means your Pay-As-You-Go subscription isn’t fully activated yet.

• Click “Go Pay-As-You-Go” and complete the prompts. Once that finishes, Azure will provision your subscription and you’ll see it under Subscriptions in the portal.

Verify your subscription :

• In the Azure portal sidebar, search for and open Subscriptions.
• You should see your newly activated Pay-As-You-Go subscription listed.

Removing your card :

• You cannot delete a payment method that’s tied to an active Azure subscription.

• If you really need to remove that card, you’d first have to cancel or switch off whatever Azure subscription is using it (in the portal’s Subscriptions blade). After the subscription is deleted, you can go back to the Microsoft Account Center (https://account.microsoft.com) → Payment & billing → Payment methods and remove the card.

Hope that clears it up!

If you still can’t see a subscription or you run into an error message, let me know:

• Which exact URL are you signing into?

• Do you see any subscriptions under Subscriptions in portal.azure.com?

• What error text or screenshot are you seeing when you “try to login to Azure”?

Thanks,

Suchitra.
Ankit Kalekar 0 Reputation points

2026-04-23T19:31:58.66+00:00

It fails at step 1 sign in. The code that microsoft autheticator app generates is not accepted by the azure sign in portal. I have both 8 digit as well as 6 digit code getting generated. To add to it the 2 digit code to be entered kn authenticator app, it doesnot give pop up in app.
Ankit Kalekar 0 Reputation points

2026-04-25T05:51:02.3966667+00:00

I am using azure https://azure.microsoft.com/en-in/pricing/purchase-options/azure-account/search/?ef_id=_k_CjwKCAjwqazPBhALEiwAOuXqdNpUJ-43aY_OwDb5lHxV0Ml-YtfvUjI8T6mP4g9rQ4Z1GLr8tNt7hRoC4pAQAvD_BwE_k_&OCID=AIDcmmf1elj9v5_SEM__k_CjwKCAjwqazPBhALEiwAOuXqdNpUJ-43aY_OwDb5lHxV0Ml-YtfvUjI8T6mP4g9rQ4Z1GLr8tNt7hRoC4pAQAvD_BwE_k_&gad_source=1&gad_campaignid=23650569745&gbraid=0AAAAADcJh_tEqi7P8IA7z22u3fI4QpOOv&gclid=CjwKCAjwqazPBhALEiwAOuXqdNpUJ-43aY_OwDb5lHxV0Ml-YtfvUjI8T6mP4g9rQ4Z1GLr8tNt7hRoC4pAQAvD_BwE

I cannot sign in. As the code if authenticator is rejected
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-28T11:53:31.9166667+00:00
Hello @Ankit Kalekar,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.
Ankit Kalekar 0 Reputation points

2026-05-02T16:53:09.63+00:00

Please share email id or any other source via which i can reach out. I do not find private message/chat on this portal
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-05-04T12:42:00.9566667+00:00

@Ankit Kalekar, Responded to you over private message.

1 answer

Your answer

Ankit Kalekar 0 Reputation points

2026-04-20T18:06:07.3733333+00:00

When i try to create a free account using same account it take me to a page where it asks for two options one to continue on regular subscription or other to go pay as you go. If this option is available it means pay as you go is not enabled right?
Ankit Kalekar 0 Reputation points

2026-04-23T19:31:58.66+00:00

It fails at step 1 sign in. The code that microsoft autheticator app generates is not accepted by the azure sign in portal. I have both 8 digit as well as 6 digit code getting generated. To add to it the 2 digit code to be entered kn authenticator app, it doesnot give pop up in app.
Ankit Kalekar 0 Reputation points

2026-04-25T05:51:02.3966667+00:00

I am using azure https://azure.microsoft.com/en-in/pricing/purchase-options/azure-account/search/?ef_id=_k_CjwKCAjwqazPBhALEiwAOuXqdNpUJ-43aY_OwDb5lHxV0Ml-YtfvUjI8T6mP4g9rQ4Z1GLr8tNt7hRoC4pAQAvD_BwE_k_&OCID=AIDcmmf1elj9v5_SEM__k_CjwKCAjwqazPBhALEiwAOuXqdNpUJ-43aY_OwDb5lHxV0Ml-YtfvUjI8T6mP4g9rQ4Z1GLr8tNt7hRoC4pAQAvD_BwE_k_&gad_source=1&gad_campaignid=23650569745&gbraid=0AAAAADcJh_tEqi7P8IA7z22u3fI4QpOOv&gclid=CjwKCAjwqazPBhALEiwAOuXqdNpUJ-43aY_OwDb5lHxV0Ml-YtfvUjI8T6mP4g9rQ4Z1GLr8tNt7hRoC4pAQAvD_BwE

I cannot sign in. As the code if authenticator is rejected
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-28T11:53:31.9166667+00:00

Hello @Ankit Kalekar,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.
Ankit Kalekar 0 Reputation points

2026-05-02T16:53:09.63+00:00

Please share email id or any other source via which i can reach out. I do not find private message/chat on this portal
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-05-04T12:42:00.9566667+00:00

@Ankit Kalekar, Responded to you over private message.

Answer 1

Because the card is linked to an Azure subscription, it can’t be removed until the Azure side is resolved. The situation has two parts: fixing Azure access and then managing/removing the card.

Verify the account type and sign-in
- Azure requires either a Microsoft personal account (MSA) or a work/school (Microsoft Entra) account. If the email domain is hosted in Azure, it can’t be used as a “Personal” account in some scenarios.
- If sign-in is failing because of mixed personal vs work account, first sign out of all Microsoft sessions, then use a private/incognito browser window and go directly to the Azure portal and choose the correct account type when prompted.
- If the account is blocked during sign-up or subscription creation, follow the Azure sign-up troubleshooting steps to clear profile or eligibility issues.
Check for sign-up / subscription issues
- If Azure shows messages like “We cannot proceed with sign-up due to an issue with your account” or “You are not eligible for an Azure subscription,” validate:
  - Profile data (name, address, phone, email) is complete and correct.
  - Card details (name, address, CVV) exactly match bank records.
  - No other Microsoft account is using the same identity information.
- If the account type is reported as “not supported” (for example, tied to an unmanaged Microsoft Entra directory), either:
  - Use a different account to sign up, or
  - Perform an admin takeover of the unmanaged directory as described in the sign-up troubleshooting article.
Card/identity verification issues
- If the card was used only for identity verification and the Azure subscription was never fully created, the card can still appear as linked.
- Common problems:
  - Virtual or prepaid cards are not accepted.
  - Card not valid for the selected country/region.
  - Third-party cookies blocked, causing the identity verification step to hang.
- Ensure:
  - A supported, non-prepaid card is used.
  - The billing address country/region matches what was entered in the “About you” section.
  - Third-party cookies are allowed, then retry the sign-up flow.
If the card is declined or blocked
- If the card was declined at sign-up or later, check:
  - Card is active and enabled for international/online transactions.
  - Name, address, and CVV match exactly.
- If threshold billing authorizations are being declined, update the primary payment method as described in the declined-card article.
Removing or changing the card
- By design, a payment method that is actively associated with a subscription cannot be removed.
- To remove the card, one of the following must happen:
  - Add a new card, associate it with the subscription, then delete the old card; or
  - Cancel the Azure subscription permanently, then remove the card.
- If a new card was added but the old one still can’t be deleted, ensure the new card is actually associated with the subscription before retrying removal.
- If removal fails due to an outstanding balance, all charges must be paid before the payment method can be deleted.
When self-service steps are not enough
- If Azure sign-up never completed correctly, or the subscription is not visible but the card is still locked to Azure, this can indicate an account flag or back-end issue.
- In that case, create a support request from the Azure portal support entry point (or via the Microsoft account support pages if Azure portal access is blocked) and select billing/payment as the issue type. The Azure billing/support team can:
  - Confirm whether a subscription exists and is active.
  - Clear sign-up/account flags so the subscription becomes visible.
  - Help disassociate the card once the subscription state is corrected.

If access to Azure cannot be restored due to account-type conflicts (for example, personal vs work/tenant issues) and self-service sign-up troubleshooting does not resolve it, escalation through official support is required to either fix the tenant association or manually adjust the billing/payment linkage.

References: