My Entra Tenant ID for Azure got blocked, how to gain access back

NMS Leon 0 Reputation points
2026-04-20T10:57:16.18+00:00

My account has been blocked due to inactivity, help me getting the access back

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. AI answer

    2026-04-20T10:57:34.94+00:00

    For a Microsoft Entra tenant that is blocked with error AADSTS5000225: This tenant has been blocked due to inactivity, access can only be restored if the tenant is still within the reactivation window and the tenant admin works with Microsoft support.

    Use these steps:

    1. Confirm the error and timing
      • The error AADSTS5000225: This tenant has been blocked due to inactivity indicates the tenant has been marked inactive.
      • Tenants stay in this inaccessible state for up to 20 days. After 20 days, the tenant is permanently deleted and cannot be recovered.
    2. If you are an administrator and it has been less than 20 days
      • Contact Microsoft to request tenant reactivation. Use the published global support phone numbers.
      • Provide your tenant details (tenant ID or domain, and account information) and clearly state that the tenant is blocked due to inactivity and you need it reactivated.
      • Do not open multiple support cases for the same issue; wait for Microsoft’s response on the existing case.
    3. If it has been more than 20 days
      • The tenant is deleted and is not recoverable. In this case, a new tenant must be created if Azure/Entra services are still required.
    4. Optional access/workarounds while resolving
      • If sign-in via the default portal fails, try explicitly targeting the tenant in the URL, for example:
        • https://portal.azure.com/<TenantId>
        • or https://portal.azure.com/<yourTenantName>.onmicrosoft.com
      • If the original tenant cannot be recovered, create a new tenant from the Entra admin center (for example, via Microsoft Entra ID → Overview → Manage tenants → Create) and then use that new tenant domain or ID in the Azure portal URL to continue working with Azure.

    If you are not an administrator of the blocked tenant, contact the tenant’s administrator and ask them to follow the steps above.

    References:

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