Can't change my gamertag because "This currency is not supported" (Bulgaria)

Hickcy 0 Reputation points
2026-04-20T10:11:07.0966667+00:00

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Translation:
This currency is not supported
Thanks for being interested. This Microsoft product is temporarily unavailable for purchase

I know Bulgaria recently changed to euros at the start of the year and at that point it was unavailable, but it's been almost 5 months since, and the only other mention of this issue i could find was a day before new years, which was this post below:
https://learn.microsoft.com/en-us/answers/questions/5687858/cant-buy-minecraft-because-currency-is-not-support

The linked article in that post says "with completion expected by late February or early March." and well, it is almost the end of April. I've tried logging out and logging back in, that didn't solve it

Windows for home | Windows 11 | Gaming
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  1. AI answer

    2026-04-20T10:11:31.6+00:00

    The error is caused by the ongoing currency transition for Bulgaria in Microsoft storefronts.

    Bulgaria is moving from Bulgarian lev (BGN) to euro (EUR) across Microsoft platforms. As part of this change:

    1. All consumer transactions across Xbox and Windows (including gamertag changes and other paid actions) are being migrated from BGN to EUR.
    2. Paid transactions in Bulgarian lev are temporarily disabled. When a product or service is still configured in BGN, attempts to buy it show a message that the currency is not supported or that the product is temporarily unavailable.
    3. Microsoft is republishing products in EUR in phases. Republishing started in early January 2026 and is expected to complete by late February or early March. Until the specific offer (such as the gamertag change) is republished in EUR, purchases from Bulgarian accounts can fail with this message.

    Actions:

    1. Confirm the account region is set to Bulgaria and that no region change is pending or blocked (for example, by recent region changes or account suspension). If there are region‑change issues, use the guidance under “Troubleshooting issues when changing your region in Microsoft Store.”
    2. If the account is correctly set to Bulgaria and in good standing, the issue is not something that can be fixed locally; it depends on when the specific Xbox/Microsoft Store offer is republished in EUR for Bulgaria.
    3. For status or to escalate the specific offer (gamertag change), contact Microsoft Store/Xbox support and reference that the account is in the Bulgarian storefront and is affected by the euro transition. Use the Microsoft Store or Xbox support contact options listed for account‑billing or purchase issues.

    Until the republishing for that offer is complete, changing the gamertag through paid purchase from a Bulgarian storefront may remain unavailable.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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