How to fix this error code in ROBO retail portal

RMA 0 Reputation points
2026-04-20T09:44:37.27+00:00

After creating request gives below error:

Request failed with status code 400

Neem contact op met de ondersteuning en vermeld de bewerking: 1dmahlr6y8gkg+vv.12, sessie: 6de07c23-8b35-ae64-ac3e-8a53fe9347f1.

The error shows up everytime we want to register a product for repair. Could you help us with this error?

Thanks in advance,

Marvin de Visser
ZES Goes

Microsoft Partner Center | Other
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  1. AI answer

    2026-04-20T09:44:48.2166667+00:00

    The HTTP 400 status means the ROBO retail portal is rejecting the request as invalid. In Partner Center and related REST-based portals, this typically indicates a bad or incomplete request rather than a server-side outage.

    Because the error message includes an operation ID and session ID, support can use those identifiers to locate the exact failing call in backend logs:

    • Operation: 1dmahlr6y8gkg+vv.12
    • Session: 6de07c23-8b35-ae64-ac3e-8a53fe9347f1

    Recommended steps:

    1. Capture a fresh example
      • Reproduce the issue once more.
      • Note the exact time (with timezone), the account used, and the product details entered.
    2. Open a Partner Center support request
      • Go to Partner Center and create a support ticket for the ROBO retail portal issue.
      • Include:
        • The full error text (including operation and session IDs).
        • Timestamp of the failed attempt.
        • The steps taken in the portal (which page, which button, which product/repair type).
        • Screenshots of the form before submission and the error message.
    3. Check for missing/invalid data in the request
      • Before contacting support, verify that all required fields on the “register product for repair” form are filled and correctly formatted (serial numbers, dates, customer data, etc.).
      • If any field has a specific format (for example, date or postal code), correct it and try again.
    4. If this is a trial or restricted subscription scenario
      • If the ROBO portal is tied to a limited or trial environment, some operations may be blocked, which can surface as HTTP 400 errors. In that case, mention the subscription type in the support ticket so they can confirm whether any restrictions apply.

    Because the error is tied to backend validation and the ROBO portal is a managed system, final resolution requires Microsoft/portal support to inspect logs using the provided operation and session IDs and, if needed, adjust configuration or fix the underlying validation.

    References:

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