App stuck in certification process since Saturday - Sergio Labs

For a first Microsoft Store submission, it is normal for the app to remain in the Certification stage for up to three business days. The certification process includes security tests, technical compliance tests, and content compliance checks, and the total time can vary based on app complexity, amount of visual content, and current submission volume.

For most apps (including PWAs, MSIX, MSI/EXE, and add-ons), the documented expectation is:

• Certification typically completes within a few hours to up to three business days.
• Once certification passes, the app usually appears in the Store within about 15 minutes (or up to 24 hours for some add-on scenarios).

Since the submission has been in Certification since Saturday, and depending on the current weekday, this may still be within the normal three-business-day window. If the status remains stuck beyond that window, the next steps are:

1. Review Partner Center for any preprocessing or certification error messages or reports.
2. Verify that the app complies with Microsoft Store Policies and common certification requirements (for example, no incomplete sections, proper age ratings, privacy policy if required, and clear app description).
3. If there is still no progress or no report after several business days, open a support ticket through Partner Center so the Store team can investigate the specific submission.

References:

• The app certification process for PWA
• The app certification process for add-on
• The app certification process for MSI/EXE app
• Get your app certified
• Resolve submission errors for PWA
• Resolve submission errors for MSIX app