Display Disconnected" message appeared on MTRoA controller

Dear @SpikeNZ,

Thank you for posting your question in the Microsoft Q&A forum.

Based on the screenshot, this "Display Disconnected. Displays are not available” banner on Microsoft Teams Rooms on Android (MTRoA). It usually means the room system temporarily fails to enumerate the HDMI display or EDID, even though the TV actually shows the UI.

Here are some suggestions you can refer to:

Power‑cycle in the correct order

Turn off the TV/monitor

Reboot the MTRoA device

Wait until the MTR home screen loads

Turn the TV back on

Reseat or replace the HDMI cable

Unplug HDMI at both ends

Plug it back in firmly

If possible, test with a known‑good HDMI cable

Avoid HDMI extenders or adapters for testing

Besides that, there were other users reporting similar issues. Someone "solved it by logging in to the Windows settings with the administrator account, enabling automatic updates, and installing the missing graphics card driver." Please kindly refer to Logitech Tap: Display Disconnected & Circle Arrow | Microsoft Community Hub.

Note: Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.   

I hope information above can help you resolve the issue, feel free to reach out if you have any other questions.

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Hi there - did you get anywhere with this issue? We're seeing the same in a couple of our rooms, one is Android-based and the other is Windows based.....

Thanks.