Cannot log in to my account from portal.azure.com

Question

Cannot log in to my account from portal.azure.com

Shawn Mobasser 0

Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: d4908ef0-b35c-4ee6-9f71-54f9a5591c00 Correlation ID: 019da2ae-0d68-7942-8254-60d335a151e7 Timestamp: 2026-04-18 22:20:08Z

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-19T00:57:07.8833333+00:00
Hello @Shawn Mobasser,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-23T13:31:48.1133333+00:00

@Shawn Mobasser, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the PG team.

1 answer

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Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-19T00:57:07.8833333+00:00

Hello @Shawn Mobasser,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-23T13:31:48.1133333+00:00

@Shawn Mobasser, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the PG team.

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant associated with the account has been marked inactive and blocked from sign-in.

Key points from the tenant lifecycle behavior:

When a tenant is inactive, sign-ins are blocked and this exact error is expected.
Administrators have up to 20 days from when the tenant becomes inactive to request reactivation.
After 20 days in this blocked state, the tenant is permanently deleted and cannot be recovered.

To proceed:

If the tenant has been inactive for less than 20 days:
- A tenant administrator must contact Microsoft support and request tenant reactivation. Use the global support phone numbers listed in the documentation.
- Do not submit multiple support requests for the same issue; wait for the decision on the existing case.
If the tenant has been inactive for more than 20 days:
- The tenant is deleted and cannot be restored. In that case, a new tenant must be created if Azure/Entra services are still needed.

While blocked, authentication attempts to that tenant will continue to fail with this error until Microsoft reactivates it (within the allowed window) or it is deleted.

References:

Cannot log in to my account from portal.azure.com

Sign-in failed

1 answer

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