AADSTS5000225 tenet blocked

Question

AADSTS5000225 tenet blocked

Vishal Bansod 0

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 0ba00696-b650-45e0-bf0a-3fabe18e2d00 Correlation ID: 019da18d-52d2-7350-a3af-d66625bd0185 Timestamp: 2026-04-18 17:04:46Z

Getting this error while trying to login to azure portal. Please unblock my tenet.

Vishal

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-19T00:50:55.7066667+00:00
Hello @Vishal Bansod,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-23T13:27:57.77+00:00

@Vishal Bansod, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the PG team.

1 answer

Your answer

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-19T00:50:55.7066667+00:00

Hello @Vishal Bansod,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-23T13:27:57.77+00:00

@Vishal Bansod, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the PG team.

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant is in an inactive state and sign-in is intentionally blocked.

Key points from the tenant lifecycle behavior:

When a tenant is marked inactive, all sign-ins to that tenant are blocked with error AADSTS5000225.
Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
If the tenant remains inactive for more than 20 days, it is permanently deleted and cannot be recovered.

To proceed:

If the tenant has been inactive for less than 20 days:
- A tenant administrator must contact Microsoft support using the global support phone numbers listed in the documentation to request reactivation.
- Do not open multiple support cases for the same tenant while one is already in progress.
If the tenant has been inactive for more than 20 days:
- The tenant is deleted and cannot be unblocked or restored.
- A new tenant must be created if Azure or Microsoft Entra ID access is required again.

This unblock action cannot be performed from the portal by the user; it must go through Microsoft support and is only possible within the 20‑day reactivation window.

References:

AADSTS5000225 tenet blocked

Sign-in failed

1 answer

Your answer