Cannot get back in to Azure after 5 years and have spend 8 hours trying this week

Question

Cannot get back in to Azure after 5 years and have spend 8 hours trying this week

Yuvraj Maheru 0

My Azure tenant is blocked due to inactivity (AADSTS5000225), and I cannot log in to create a support request as I have no tenant.
Everything I try and ChatGPT tells me to do, including using new email and credit card have ended up in same place.
Anyone know how to contact support without being logged in or how to get a new azure account?

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-19T00:49:21.4333333+00:00
Hello @Yuvraj Maheru,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-23T13:27:37.3733333+00:00

@Yuvraj Maheru, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the PG team.

1 answer

Your answer

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-19T00:49:21.4333333+00:00

Hello @Yuvraj Maheru,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-23T13:27:37.3733333+00:00

@Yuvraj Maheru, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the PG team.

Answer 1

The error AADSTS5000225 means the tenant is blocked due to inactivity and, after a short grace period, is permanently deleted and can’t be recovered or used to sign in.

For an inactive tenant:

A tenant that remains blocked for more than 20 days is deleted and isn’t recoverable.
After deletion, it isn’t possible to reactivate it or use it to open a support request.

For tenants that are still within the 20‑day window after being blocked:

An administrator can request reactivation by contacting Microsoft using the global support phone numbers listed in the guidance for inaccessible tenants. This contact path does not require signing in to the Azure portal.

Given the tenant has been inactive for about five years:

The tenant is far beyond the 20‑day reactivation window and is permanently deleted.
The only viable path is to start over with a new tenant and subscription.

To get a new Azure account/tenant:

Go through the standard Azure sign‑up flow described in the sign‑up troubleshooting article. Ensure:
- Profile information (email, address, phone) is valid and consistent.
- Credit card information is correct and matches bank records.
If sign‑up fails with eligibility or account‑type errors, follow the specific guidance:
- If seeing messages like “We cannot proceed with sign-up…” or “You are not eligible for an Azure subscription”, verify profile and card details and try a different browser or InPrivate session.
- If the account is tied to an unmanaged Microsoft Entra directory or a Microsoft 365 Developer Program account, use a different account for Azure or perform an admin takeover of the unmanaged directory as described in the sign‑up troubleshooting article.
If still unable to sign up, use the “Contact us for help” options in the sign‑up troubleshooting article (Azure forums, @AzureSupport, or opening a support request if any support plan/subscription is available under another account).

If there is any other Microsoft 365/Azure/Intune account with admin rights that is still accessible, that account can be used to contact Azure support and open a ticket about sign‑up problems.

References: