tenant has been blocked due to inactivity pls help it's urgent

Question

tenant has been blocked due to inactivity pls help it's urgent

Rajat Prakash 0

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: d494c336-32c1-40a7-aedc-198c4dc91d00 Correlation ID: 019d9eed-7be3-7615-b700-75ab97eb39b7 Timestamp: 2026-04-18 04:50:55Z

Pls help me in this regard!!

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-19T00:48:18.95+00:00
Hello @Rajat Prakash,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Rajat Prakash 0 Reputation points

2026-04-21T02:51:26.88+00:00

Even I am creating the new account also, with the email address it is showing the same error pls help. As with this email address I am having my MCT subscription registered so I believe I cannot use other email address.pls help
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-21T10:48:34.9066667+00:00

@Rajat Prakash, Please share your affected email address over private message.

1 answer

Your answer

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-19T00:48:18.95+00:00

Hello @Rajat Prakash,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

Tenant ID or Domain Name

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Rajat Prakash 0 Reputation points

2026-04-21T02:51:26.88+00:00

Even I am creating the new account also, with the email address it is showing the same error pls help. As with this email address I am having my MCT subscription registered so I believe I cannot use other email address.pls help
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-04-21T10:48:34.9066667+00:00

@Rajat Prakash, Please share your affected email address over private message.

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant has been put into an inactive/blocked state as part of Microsoft’s tenant lifecycle policies.

Key facts from the policy:

When a tenant is classified as inactive, sign-ins are blocked and this error is expected.
Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
If the tenant remains in this inactive/blocked state for more than 20 days, it is permanently deleted and cannot be recovered.

Immediate steps, depending on the situation:

If the tenant has been blocked for less than 20 days
- A Global Administrator for the tenant must contact Microsoft Support and request reactivation.
- Use the official support phone numbers for your region:
  - For Entra/Azure tenant reactivation: see the global support phone numbers referenced in the tenant-inaccessible article.
  - For Microsoft 365/Entra scenarios via commerce: see the Microsoft 365 for business support phone numbers by country or region.
- After opening a support case, do not submit duplicate requests; wait for Microsoft’s response and decision on the case.
If the tenant has been blocked for more than 20 days
- The tenant is deleted and is not recoverable.
- In this case, a new tenant must be created; existing data and configuration in the deleted tenant cannot be restored.
If unable to sign in to open a ticket
- Try signing in directly with the tenant identifier in the Azure portal URL, for example:
  - https://portal.azure.com/<TenantId> or
  - https://portal.azure.com/<yourTenantName>.onmicrosoft.com
- If still blocked and within 20 days, the Global Administrator must contact Microsoft Support by phone as described above.
For partners managing customer tenants (GDAP)
- If a partner has GDAP and appropriate roles, they can help the customer recover access in many lockout scenarios.
- However, for an inactivity-blocked tenant, Microsoft must work directly with a Global Administrator on that tenant.

If the tenant is critical and business-impacting, treat this as urgent and have the Global Administrator call Microsoft Support immediately, explicitly referencing that the tenant is blocked due to inactivity and providing the error code AADSTS5000225 and timestamp.

References: