I didn't receive the robux I bought through xbox

Robux purchased through Xbox are treated as a digital in-app/game purchase, not as a separate gift card code, so no code is sent by email. The Robux are normally deposited directly to the Roblox account linked to the Xbox/Microsoft account used for the purchase.

If the Robux are not showing and the refund request was denied, the purchase has either:

• Been successfully applied to a Roblox account that is different from the one currently being checked (for example, a different Roblox profile linked to the Xbox/Microsoft account), or
• Is in a glitched state similar to the V-Bucks example in the context, where the currency only appears after the game is reloaded from the cloud.

Steps to try based on the similar V-Bucks case in the context:

1. Launch Roblox/Roblox experience again on Xbox using the same Xbox profile that made the purchase.
2. If also playing Roblox on PC, sign in with the same Xbox/Microsoft-linked account and try launching via cloud streaming (similar to how the V-Bucks appeared when Fortnite was launched via cloud gaming in the referenced case). This can force a sync of the purchased currency.
3. Verify that the correct Roblox account is linked to the Xbox profile used for the purchase.

If the Robux still do not appear and the refund request remains denied, the only supported path is to contact Microsoft Store/Xbox billing support directly and provide order details so they can check which account the digital currency was delivered to or whether there is an entitlement issue.

References:

• Why is my V Bucks not coming to my account - Microsoft Q&A
• How to investigate a billing charge from Microsoft
• Get a refund for apps and games purchased from Microsoft Store
• How to request a refund for Microsoft Store games on a Windows PC
• Microsoft gift cards terms and conditions