Subscribed Copilot is not showing in my desktop Excel

Copilot is tied to the account and license that are signed into Excel, not to the device. In this scenario, Excel is signed in with a personal Gmail-based Microsoft account on a Microsoft 365 Family subscription, but the Copilot subscription was purchased for a different account ([******@polite.edu.sg]). That’s why Copilot does not appear in desktop Excel.

To use Copilot in desktop Excel:

1. Make sure the signed-in account in Excel is the one that actually has the Copilot license (the [******@polite.edu.sg] account).
   • Open Excel on the desktop.
   • Go to File > Account.
   • Under User Information, sign out of the current account if it does not have Copilot.
   • Select Sign in and sign in with the [******@polite.edu.sg] account that has the Copilot subscription.
2. Confirm that the account you sign in with is eligible for Copilot:
   • For home use, the account must have Microsoft 365 Personal or Family, or Copilot Pro.
   • For business use, the account must have a supported Microsoft 365 business/enterprise subscription plus Microsoft 365 Copilot.
3. Refresh the license in Excel after signing in with the correct account:
   • In Excel, go to File > Account.
   • Select Update License.
   • Close Excel and any other Microsoft 365 apps, then reopen Excel.
4. Ensure the desktop apps are up to date so Copilot features can appear:
   • In Excel, go to File > Account > Update Options and install Office updates as described in the documentation.

If Copilot still does not appear after these steps, verify with the Microsoft 365 admin (if [******@polite.edu.sg] is a work/school account) that the account is assigned a Copilot license and that Copilot is not blocked by organizational policy.

References:

• How to find and enable missing Copilot button in Microsoft 365 apps
• Copilot is missing, disabled, or doesn't work correctly