Issue While Registering for AZ-900 – Microsoft Registration Not Permitted

Arnold Binu Varghese 0 Reputation points
2026-04-16T09:55:16.3233333+00:00

Screenshot 2026-04-16 145204

I am writing to report an issue I am facing while registering for the AZ-900: Microsoft Azure Fundamentals exam.

While attempting to complete the registration, I am receiving the following error message on the checkout page:

“Microsoft registrations are currently not permitted for Arnold Varghese. Please direct any questions to your Pearson VUE Registration Center.”

Below are my registration details for your reference:

  • Candidate Name: Arnold Binu Varghese
  • Microsoft Candidate ID: MS1101066320
  • Exam: AZ-900 – Microsoft Azure Fundamentals

Because of this error, I am unable to successfully submit the order and complete the exam registration.

I kindly request your assistance in checking why Microsoft registration is currently not permitted for my profile and helping me resolve this issue so I can proceed with the exam as scheduled.
I already contacted the Pearson VUE Registration Center, and they told me to ask a question in learn.microsoft.com.

Please let me know if you require any additional information or documents from my side.

Thank you for your support.

Kind regards, Arnold Binu Varghese

Community Center | Not monitored
0 comments

1 answer

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-04-16T09:55:31.1633333+00:00

    The issue described cannot be fixed through self-service; it requires direct intervention from Microsoft Certification support.

    Use the dedicated Credentials/Certification support channel so an agent can review the Microsoft Certification profile and the Pearson VUE linkage for the candidate ID:

    1. Go to the Microsoft Credentials support page for certification-related help: https://learn.microsoft.com/en-us/credentials/support/help
    2. Open a support request under the Certifications/exams category.
    3. Provide at least the following details in the case:
      • Full name as shown in the certification profile
      • Microsoft Certification (MCID) / Candidate ID
      • Exam code (AZ-900)
      • Screenshot of the Pearson VUE error message
      • Confirmation that Pearson VUE has already been contacted and redirected to Microsoft

    For issues where an exam or registration is blocked, moderators and documentation direct learners to open a support ticket so the backend profile and eligibility flags can be checked and corrected.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.