Hardware Developer Employment Verification Rejected — No Support Ticket Option Available

Enrolling a new Australian Pty Ltd company in the Hardware Developer program.
Employment verification rejects immediately after enrollment — no "Resolve" button appears, only "Contact Support" which leads to AI chat with no ticket option.
WHOIS for our domain is public and matches company details exactly.
Domain purchase invoice and government company registration are available as supporting documents.

How do I submit these documents for appeal? Is there a direct email for the vetting team?