Help: as a result your request was blocked.

Question

Help: as a result your request was blocked.

chris wen 0

I have already uploaded the extension on Chrome, and I want to upload it on the Edge Add-ons platform, but when registering for an Edge developer account, I keep getting stuck here.

[Microsoft runs on trust]****. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.

[moderator's note: moved from Microsoft Edge | Browser extensions | Windows 11]

Martin Šamudovský 180 Reputation points

2026-04-16T10:20:28.7666667+00:00
Hi, chris

This message usually appears when the Edge Add-ons onboarding system cannot verify the information provided during developer account registration. It is not related to your extension itself but to the identity and compliance checks that occur before an account is approved.

The most common causes are:

Incomplete or inconsistent publisher information

A mismatch between your Microsoft account details and the information entered during registration

A verification flag triggered by the automated compliance system

Attempting to register using a personal account when a company/publisher account is required

To move forward, the best approach is:

Make sure all publisher details (name, address, organization info, phone number) are complete and accurate.

If you are registering on behalf of a company, ensure you are using a company-associated Microsoft account.

Contact Microsoft Partner/Edge Add-ons support and request a manual review. Automated blocks cannot be lifted without support intervention.

You can open a support ticket here: https://partner.microsoft.com/support

Select the Edge Add-ons category and request verification assistance. Once support reviews your account manually, they can unblock the registration if everything is valid.

Hope this helps, Martin

I look forward to your update and am happy to continue working with you until the issue is resolved. If you find the answer helpful, please click "Accept Answer" and consider upvoting it. Otherwise, please keep me posted by clicking "Add comments" below instead of selecting Yes or No.

This response is drafted with the help of AI systems

Your answer

Martin Šamudovský 180 Reputation points

2026-04-16T10:20:28.7666667+00:00

Hi, chris

This message usually appears when the Edge Add-ons onboarding system cannot verify the information provided during developer account registration. It is not related to your extension itself but to the identity and compliance checks that occur before an account is approved.

The most common causes are:

Incomplete or inconsistent publisher information

A mismatch between your Microsoft account details and the information entered during registration

A verification flag triggered by the automated compliance system

Attempting to register using a personal account when a company/publisher account is required

To move forward, the best approach is:

Make sure all publisher details (name, address, organization info, phone number) are complete and accurate.

If you are registering on behalf of a company, ensure you are using a company-associated Microsoft account.

Contact Microsoft Partner/Edge Add-ons support and request a manual review. Automated blocks cannot be lifted without support intervention.

You can open a support ticket here: https://partner.microsoft.com/support

Select the Edge Add-ons category and request verification assistance. Once support reviews your account manually, they can unblock the registration if everything is valid.

Hope this helps, Martin

I look forward to your update and am happy to continue working with you until the issue is resolved. If you find the answer helpful, please click "Accept Answer" and consider upvoting it. Otherwise, please keep me posted by clicking "Add comments" below instead of selecting Yes or No.

This response is drafted with the help of AI systems