AZ-900 Azure Fundamentals

Exam and certification records are managed per Microsoft Learn profile and the account used at exam registration. When a passed exam or certification is not visible, the most common causes are:

1. A different Microsoft account was used when scheduling the exam.
2. The exam provider account (Pearson VUE) is not correctly linked to the current Microsoft Learn profile.

To verify the booking and result status, first check the exam appointment and history in the Learn profile:

1. Sign in with the Microsoft account believed to be used for the exam.
2. Open the credentials page:
   • https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab
3. Confirm whether the AZ-900 exam appointment and result appear there.

If the exam still does not appear, support intervention is required to investigate and, if appropriate, merge or correct the records. Use the dedicated certification support channel so that support can look up the exam by Candidate ID and Registration ID and verify which account it is associated with, then fix the linkage if needed.

For missing certifications or exam records, use the Microsoft certification support options referenced in similar cases. If direct certification support links are needed (for example, to open a support ticket about missing exam history or transcript issues), follow the guidance in the certification support documentation and Q&A threads in the context.

If there is still no record after checking the Learn profile and contacting certification support, provide support with:

• Full name as used at registration (e.g., "Kai Ono").
• Candidate ID (MS1100948212).
• Registration ID (523618617).
• Exam code and language (AZ-900 Japanese).
• Exam date and local time.

Support can then trace the exam in the backend systems and associate it with the correct Microsoft account.

References:

• Can’t see my scheduled Microsoft exam?????? - Microsoft Q&A
• Missing certification while exam passed - Microsoft Q&A
• Microsoft Certified: Azure Fundamentals
• Microsoft Ignite Cloud Skills Challenge 2020: Free Certification Exam