help me if you will with problem

John moore 0 Reputation points
2026-04-14T17:55:00.9233333+00:00

My laptop surface for business has a problem with the rubber pad on base under the keyboard

Surface | Surface Laptop | Safety and security
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  1. AI answer

    2026-04-14T17:55:14.26+00:00

    For a Surface Laptop for Business, the rubber pads (“feet”) on the base are replaceable parts.

    If a pad is loose, missing, or damaged, it is treated as a hardware/service issue rather than something to repair with glue. The official guidance for Surface Laptop for Business models (such as Surface Laptop 5G and Surface Laptop 6) lists the feet as separate service components that can be ordered and replaced during hardware service procedures.

    Recommended actions:

    1. Do not continue to use the device if the pad damage affects stability or causes the device to rock or slip on hard surfaces.
    2. Do not attempt to permanently glue or tape the pad yourself, as this can interfere with future service and may affect heat dissipation or chassis access (the feet often cover service screws).
    3. Contact Microsoft Surface support or the device’s IT/admin channel (for business devices) and request service for a damaged/missing rubber foot/feet. Reference that the “Feet” are listed as additional components in the service documentation for Surface Laptop for Business.
    4. If the device is under warranty or covered by a business support plan, the service options and any replacement costs will be provided during the support process.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. S.Sengupta 32,031 Reputation points MVP Volunteer Moderator
    2026-04-15T08:21:13.6133333+00:00

    Clean both surfaces with isopropyl alcohol

    Use a small amount of strong glue

    Press firmly for 1–2 minutes

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