interaction_required: AADSTS16000: User account

Question

interaction_required: AADSTS16000: User account

João Pedro Leandro Silva 0

Bom dia, Não consigo mais acessar o meu azure estudante, pois fiz uma solicitação de usuário externo para interno no entra id e intune - pediu para autenticar novamente, depois disso não lembro o usuário interno. alguem ajuda cancelar a solicitação da conta?

{
  "sessionId": "a4ed017816c24d10ac71abc1f13e6c3e",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;e6694c91-1590-4e35-9bb7-b865c638b9c1&#39;(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: da05deb9-541d-4cfb-b1fb-979bb3060f00 Correlation ID: 20465c9e-416e-48d4-be52-f543267fd293 Timestamp: 2026-04-14 14:09:01Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    },
    {
      "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;e6694c91-1590-4e35-9bb7-b865c638b9c1&#39;(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: da05deb9-541d-4cfb-b1fb-979bb3060f00 Correlation ID: 20465c9e-416e-48d4-be52-f543267fd293 Timestamp: 2026-04-14 14:09:01Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    }
  ]
}

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Answer 1

The error indicates that the Microsoft account (identity provider live.com) being used no longer exists as a user in the target tenant “Microsoft Services”, so it cannot access the Azure Support Portal application. The message also states that the account must first be added as an external (guest) user in that tenant, or a different Entra ID account must be used.

Based on the provided context, the only supported actions are:

Sign out of all Microsoft accounts in the browser, clear site data/cookies, and then:
- Sign in again to Azure using the correct Entra ID account that actually belongs to the tenant where the Azure Student subscription is hosted (the “internal” account that was created or converted), or
- If that internal account is unknown or cannot be recovered, sign in with another Entra ID account that has access to the tenant.
If the tenant or account is blocked or otherwise inaccessible (for example, due to inactivity or configuration issues), the tenant administrator must contact Microsoft support to restore access or reactivate the tenant, as described in the context for inactive/blocked tenants. This requires an administrator of the affected tenant; it cannot be done from the outside or by cancelling a “request” from the portal.
If the Microsoft account from live.com must be used with that tenant, a tenant administrator must explicitly invite it as a guest user in Microsoft Entra ID and complete the invitation, so that the account exists in the tenant and can be used to access Azure resources there.

There is no supported mechanism in the provided context to “cancel” or roll back the internal/external conversion request directly from the user side; recovery depends on signing in with the correct tenant account or having a tenant admin adjust the user/guest configuration.

References: