I am not able to schedule for exam and getting url like :https://learn.microsoft.com/en-us/unexpected-error?s=ERROR_VUE_WIDE_BLOCK.

KanchanUddeshJadhav-9424 0 Reputation points
2026-04-14T10:07:53.07+00:00

I am not able to schedule for exam and getting url like :https://learn.microsoft.com/en-us/unexpected-error?s=ERROR_VUE_WIDE_BLOCK. How to resolve this issue and is this block automatically remove?
or there is any process need to follow to remove this block?
when I am entering address and click on submit button ,I am getting below error
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  1. AI answer

    2026-04-14T10:08:11.3233333+00:00

    The ERROR_VUE_WIDE_BLOCK in the URL indicates that the Pearson VUE account used to schedule Microsoft exams has been blocked, typically because of multiple failed payment attempts.

    This block is not removed automatically. To resolve it, contact Pearson VUE support through the link provided on the Microsoft Certification support page and request that the block be lifted:

    1. Go to the Microsoft Certification support page: https://aka.ms/CertificationSupport
    2. Use the Pearson VUE support/contact option shown there.
    3. Provide details of the error (ERROR_VUE_WIDE_BLOCK) and the account used for scheduling.

    After Pearson VUE removes the block, scheduling for the exam can be retried.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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