Certificate is not visible under credentials

Question

Certificate is not visible under credentials

Venkatesh Gangadaran 5

I have completed my certification last night but unable to see the certificate. However I could able to view the score report.

Julian Sharp 43,441 Reputation points

2026-04-13T19:04:27.36+00:00

Which exam, not every exam automatically generates a certification.
Venkatesh Gangadaran 5 Reputation points

2026-04-14T22:16:50.94+00:00

Its AB-100 (Agentic AI Business Solutions Architect)
Julian Sharp 43,441 Reputation points

2026-04-14T22:20:01.89+00:00

The AB-100 exam is only part of the requirements for the Agentic AI Business Solutions Architect Expert certification. You must also hold one of the prerequisite certifications https://learn.microsoft.com/credentials/certifications/agentic-ai-business-solutions-architect

1 answer

Your answer

Julian Sharp 43,441 Reputation points

2026-04-13T19:04:27.36+00:00

Which exam, not every exam automatically generates a certification.
Venkatesh Gangadaran 5 Reputation points

2026-04-14T22:16:50.94+00:00

Its AB-100 (Agentic AI Business Solutions Architect)
Julian Sharp 43,441 Reputation points

2026-04-14T22:20:01.89+00:00

The AB-100 exam is only part of the requirements for the Agentic AI Business Solutions Architect Expert certification. You must also hold one of the prerequisite certifications https://learn.microsoft.com/credentials/certifications/agentic-ai-business-solutions-architect

Answer 1

If the exam was completed only last night, the certification and its certificate may not yet have propagated to the Learn profile.

Key points and actions:

Timing for results and certificates
- For most exams, results are available within minutes, but it can take up to 24 hours for results to appear in the Certifications tab of the Learn profile.
- Exams that include labs can take about 30 minutes longer to score, and the result may take up to 24 hours to show in the Learn profile.
- Once all required exams for a certification are passed and recorded, the certification and its certificate become available in the Certification Dashboard / Certifications tab.
Verify the exam result in the Learn profile
- Sign in to Microsoft Learn with the same account used to schedule and take the exam.
- Go to the profile → Credentials → Certifications.
- Check the Past exams section to confirm the exam is listed and the score report is available (which is already visible in this case).
Check for the certificate
- If the certification requires only this one exam, the certificate should appear under Certifications once the result is fully processed (within about 24 hours from exam completion).
- If the certification requires multiple exams, the certificate will not appear until all required exams are passed.
If the certificate is still missing after the expected time
- If more than 24–48 hours have passed since the exam and the certification/certificate still does not appear, use Microsoft Credentials Support to investigate and correct missing certifications or certificates.
- For older or missing certificates, or if the certificate does not appear in the Certification Dashboard even though the exam shows as passed, contact certification support as indicated in the referenced Q&A answers.

References: