CSP Program

Support is provided only in English.

To resolve issues with CSP setup for a distributor and PLA ID (Partner Location Account) in Partner Center, use these options:

1. Verify PLA ID and location
   • In the CSP enrollment process, ensure the correct PLA ID with the Type Location that matches the business address is associated with the CSP account. If the correct PLA ID/location is missing, add a new location to create a new PLA ID as described in Manage locations from the enrollment steps.
   • Note that CSP transactions and acceptance of the Microsoft Partner Agreement are blocked until a PLA ID is correctly associated with the CSP account.
2. For indirect provider / distributor scenarios
   • If working with an indirect provider (distributor) and indirect resellers, ensure the distributor profile and relationships are correctly configured so PLA IDs can be assigned and no transaction blocks occur:
     • Review the distributor’s listing on the official indirect providers list.
     • From Partner Center → Customers → Indirect resellers, send or accept the partnership request.
     • After the partnership is established, assign the reseller’s PLA ID to subscriptions for incentives attribution and designate support contacts.
3. Contact Microsoft Partner Support
   • If PLA ID cannot be restored/associated or there are CSP account issues that cannot be fixed in the portal, contact Partner Support:
     • Use online chat: Chat now from the Partner Support options.
     • Or use the Contact support portal to speak with an agent by phone.

For CSP-specific questions (commercial or Azure Government CSP), additional guidance and FAQs are available in the CSP enrollment and FAQ documentation referenced below.

References:

• Enroll in the Cloud Solution Provider program
• Partner with Distributors in the Cloud Solution Provider (CSP) Program
• Partner Support Options
• Azure Government CSP application process