Hi, I completed the Microsoft Azure Fundamentals (AZ-900) certification using my previous company email at Capgemini, but I no longer have access to that email. Could you please help me retrieve or transfer my certification to my personal email account?

The certification itself cannot be “transferred” between different Microsoft Learn profiles, but it can be accessed by ensuring the correct account/profile is used and, if needed, by getting help from Credentials Support.

Use these steps:

1. Confirm which account holds the certification
   • Certifications are tied to the Microsoft Learn profile used when registering for and taking the AZ‑900 exam.
   • If the Capgemini email was a work/school account, try signing in to Microsoft Learn with any other Microsoft accounts that might have been used at exam registration time (personal Microsoft account or another work/school account), as described under Confirm your login account.
   • After signing in to https://learn.microsoft.com with each possible account, go to your profile → Credentials → Certifications and check whether AZ‑900 appears.
2. If the certification is on a Learn profile you can still access
   • Multiple login accounts can be linked to a single Learn profile. Instead of moving the certification, add your personal account as an additional login:
     • Follow the guidance in “You can link and merge Learn profiles” from the Q&A reference to add another login account to the same profile so that the same certifications are accessible when signing in with your personal email.
3. If you cannot access the original account at all
   • If the original login was a personal Microsoft account and access is lost, recovery is only through Microsoft Account self‑service tools such as:
     • Reset a forgotten Microsoft Account Password
     • Forgotten your Microsoft account username
   • Microsoft Credentials Support cannot recover or move data from a personal Microsoft account that cannot be accessed.
4. If the certification is missing from your current Learn profile
   • Follow the Missing Exams or Certifications guidance:
     • Verify that AZ‑900 was actually passed and is still an active credential.
     • Make sure you are signing in to the correct Learn profile (try all possible accounts used at exam time).
     • If you still do not see AZ‑900, contact Microsoft Credentials Support using the Credentials Support page for help with missing credentials.
5. To get formal help from Microsoft
   • For any issue that cannot be resolved by signing in with the correct account or linking accounts, open a ticket with Microsoft Credentials Support. Provide details such as your full name, approximate exam date, and the email domain of the former company account so they can investigate your certification record.

Once the certification is visible in a Learn profile that you can access, you can view and share it from the Credentials → Certifications area of your profile.

References:

• Accessing your Learn profile
• Missing Exams or Certifications
• I can't sign in to my Microsoft account
• Credentials support
• Need help in changing primary email address for Certification Profile - Microsoft Q&A