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Calm is a third-party wellness app that integrates with Microsoft Teams in Microsoft 365 for business. It is listed in the Teams store and AppSource as “Calm,” published by Calm.
Key points about Calm in the Microsoft 365 environment:
- Platform: Available as an app for Microsoft Teams.
- Publisher: Calm (company headquartered in the United States).
- Core functionality: Helps users feel more relaxed, productive, and connected by integrating Calm content into the workday.
- Hosting: Runs on IaaS infrastructure hosted on AWS.
- Data handled: Processes user profile data and stores limited identifiers such as user ID and bot conversation ID in databases located in the United States.
- Security and privacy:
- Uses TLS 1.1 or higher.
- Performs annual penetration testing and has disaster recovery, anti-malware, change management, and incident response processes.
- Has a documented privacy notice and supports GDPR/CCPA-related rights such as data deletion, restriction, and correction on request.
- Integrates with Microsoft Entra ID (Microsoft identity platform) for sign-in and supports Conditional Access and Continuous Access Evaluation.
For use with a personal email address (such as an icloud.com account), Calm itself is a consumer service, but the “Calm” Teams app is designed to run inside a Microsoft 365/Teams tenant. Access and installation are controlled by the Microsoft 365/Teams organization administrator. If the account is part of a Microsoft 365 for business tenant, the admin must allow or install the Calm app from the Teams store.
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