Cannot access Microsoft for Startups Founders Hub — error=no-account (credits expiring)

Iryna Pytlovana 0 Reputation points
2026-04-11T21:16:20.93+00:00

Hello,

I am a co-founder of a Ukrainian startup participating in Microsoft for Startups Founders Hub with active Azure credits ($5,000 tier).

Problem: When signing in to foundershub.startups.microsoft.com, I am immediately redirected with ?error=no-account and the page sends me to the public sign-up flow — even though my account was previously working and credits were active.

What I already tried:

  • Incognito mode and multiple browsers (Chrome, Edge, Safari)
  • Cleared all cookies and cache
  • Tried different Microsoft accounts Current status:
  • Azure subscription is active
  • Open support ticket exists (open since March 17, 2026) — no engineer assigned in 25+ days
  • Credits are expiring with no way to renew via portal (button is inaccessible) What I need:
  1. Manual re-provisioning of Founders Hub account access from Microsoft backend
  2. Credit extension while the access issue is being resolved Is there any official escalation path other than the portal's "?" button (which I cannot reach)? Contact available privately: ******@sayorama.eu Thank you!
Azure | Azure ISV (Independent Software Vendor) and Startups
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  1. kagiyama yutaka 5,410 Reputation points
    2026-05-17T02:53:06.9933333+00:00

    I think u need Billing for a credit‑expiration review on the Sponsorship subscription, and Founders Hub for the no‑account login issue — use the same Subscription ID in both tickets so support can link them as one case.

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  2. AI answer

    2026-04-11T21:16:33.8366667+00:00

    There is no documented way to self‑reprovision Microsoft for Startups Founders Hub access or manually extend credits outside of the official support channels.

    For startup-credit and Founders Hub issues, the documented escalation and support paths are:

    1. Use Azure support attached to the startup credits
      • The startup credit offer includes at least a Basic support plan for the Azure Sponsorship subscription, and verified startups (up to $5,000 credits) receive a complimentary Developer support plan.
      • Use this plan from the Azure portal to open a billing/subscription or technical support ticket specifically against the Azure Sponsorship subscription associated with the startup credits. This is the primary channel for resolving issues that block use of credits.
    2. Use Microsoft for Startups help for activation/credit issues
      • For activation problems and errors such as “You aren’t eligible for this offer” or “Already redeemed,” the documented path is to contact Microsoft for Startups support via the startup help links and the Microsoft for Startups Portal.
      • For startup-credit program questions (including how to get more credits or issues with the startup credit offer), use the guidance under the Azure startup credit offer and Microsoft for Startups documentation.
    3. Use Microsoft Q&A for technical issues on Azure services
      • For break‑fix issues with Azure resources (for example, if credits are active but resources cannot be used), Microsoft Q&A is listed as a supported escalation path for prioritized responses when a Developer support plan is included.

    The available documentation does not describe:

    • Any alternative escalation path outside Azure support, Microsoft for Startups support, and Microsoft Q&A.
    • Any process to manually re‑provision Founders Hub access from the backend on request.
    • Any guaranteed or documented mechanism to extend expiring credits due to portal access issues.

    Given the constraints in the documentation, the only supported actions are:

    • Use the Azure portal to open or update a support ticket under the Azure Sponsorship subscription tied to the startup credits, referencing the existing ticket and the impact (blocked access to Founders Hub and credits nearing expiry).
    • Use the Microsoft for Startups support entry points documented for activation and startup-credit issues.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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