Certificate not available at portal

Vikas Jadhav 0 Reputation points
2026-04-10T16:20:17.3933333+00:00

Certificate not available at portal.

Hi Team,
I have given Azure certification exam on 8th of April 2026. Still my certificate not available on portal.
Please help here ASAP,
Below are the details:

Candidate:Vikas *** Jadhav Candidate:Vikas *** Jadhav
Candidate ID:‎***
Registration ID:***

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  1. AI answer

    2026-04-10T16:20:29.1766667+00:00

    Certification and exam visibility issues are not handled through the forums and cannot be fixed from the portal directly. Use the official Microsoft Credentials support channels so the certification team can check the exam record against the candidate and registration IDs provided.

    Take these steps:

    1. Verify the correct Learn profile
      • Sign in to Microsoft Learn.
      • Confirm that the account used is the same one used when registering for the exam (work/school vs personal account).
      • Check Profile → Credentials → Certifications to see whether the certification or exam result has appeared. It can take up to 24 hours for most exams to show in the Learn profile’s Certifications tab after completion.
      • If the certification was taken via Certiport, note that such certifications do not appear in the Learn profile and must be managed via the Certiport account.
    2. If the certification is still missing
      • Follow the guidance for missing exams or certifications and contact Microsoft Credentials Support so they can review the account and exam details:
        • Go to Microsoft Credentials Support and open a support request for missing credentials.
      • Provide the exam date, candidate ID, registration ID, and the Microsoft account used to register for the exam.
    3. If Pearson VUE or another exam provider has already confirmed successful delivery
      • Still proceed to open a ticket with Microsoft Credentials Support, as only that team can correct Learn profile and certification record issues.

    Until the certification appears in the Learn profile, it will not be available for download or sharing.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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