How can i delete my personal Azure account if i cannot sign in because of MFA issues

Question

How can i delete my personal Azure account if i cannot sign in because of MFA issues

Oleksii Kumkov 0

Hello,

I used Azure with a personal account for at least 2 years. Recently I could not login to an Azure portal because it requests an approval from the Authenticator app. The Authenticator app does not show notifications. One-time password in the Authenticator app is 8 digits long like it should be for a personal account. But Azure expects a 6 digits long password. No other sign-in methods are available for MFA. I have lost access to my Azure account. I tried many ways to fix it: I reinstalled the Authenticator app, removed/added an account, used different devices for login. This should qualify as a tenant lockout scenario. I want to delete an account to avoid unnecessary spendings. It costs me 30 Euros per month and I do not use it at all. I could bock my credit card but I hope we could find better solution.

How can i delete my personal Azure account if i cannot sign in because of MFA issues?

Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator

2026-04-10T16:44:20.9666667+00:00
Hi Oleksii Kumkov ,

Thank you for reaching out.

The required next step is to contact Microsoft Support via phone so the support team can assist with account verification and initiate an MFA reset for your administrator account.

Please refer to the official Microsoft document below which lists Customer Service phone numbers for Business users by region:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

From this page:

Select your respective country/region

Call the appropriate Microsoft Business Support number

Request assistance for Global Administrator account lockout due to lost MFA device

The support team will guide you through the verification process and help restore access to your admin account.

Let us know if you have any further questions.

1 answer

Your answer

Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator

2026-04-10T16:44:20.9666667+00:00

Hi Oleksii Kumkov ,

Thank you for reaching out.

The required next step is to contact Microsoft Support via phone so the support team can assist with account verification and initiate an MFA reset for your administrator account.

Please refer to the official Microsoft document below which lists Customer Service phone numbers for Business users by region:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

From this page:

Select your respective country/region

Call the appropriate Microsoft Business Support number

Request assistance for Global Administrator account lockout due to lost MFA device

The support team will guide you through the verification process and help restore access to your admin account.

Let us know if you have any further questions.

Answer 1

Based on the provided information, this is a tenant lockout scenario caused by MFA on a personal Microsoft account that is (or was) a guest/admin in an Azure tenant and now cannot pass MFA to access the Azure portal or manage the subscription.

From the available context, there is no supported self-service way to both:

reset MFA for this locked-out personal account, and
then delete/close the Azure tenant or subscription without being able to sign in.

The only supported path shown in the context for similar situations is:

Have a different account with Global Administrator rights in the tenant reset MFA for the locked-out account:
- Sign in to the Microsoft Entra admin center with another Global Administrator.
- Go to Identity > Users > All users.
- Select the affected user (the personal account).
- Open Authentication methods.
- Select Require re-register multifactor authentication.
- After this, the affected user can sign in again and reconfigure MFA when prompted.
Once access is restored, the tenant owner/admin can then manage or close the Azure subscription/tenant as needed (for example, by following the standard “close account”/tenant deletion flows, which require successful sign-in and admin access).

If there is no other Global Administrator account available in the tenant, the context does not provide a complete, documented procedure to:

bypass MFA for a personal account, or
directly cancel billing / delete the Azure account from outside the signed-in experience.

Because of that, the only fully documented remediation in the context is to introduce or use another Global Administrator account in the tenant, use it to reset MFA for the locked-out personal account as above, then sign in with the personal account and proceed with subscription/tenant closure.

References: