Tag not monitored by Microsoft.
For issues with missing options or problems inside an Applied Skills assessment lab, the resolution is handled through Microsoft Credentials Support, not through the product itself.
Use these steps:
- Review the assessment lab FAQs and technical requirements to confirm the lab should be showing the options expected and that the environment meets requirements:
- Applied Skills overview and process
- Assessment lab duration & experience
- Assessment lab technical requirements and FAQs
- If the problem persists (for example, UI elements or options are missing in the Defender XDR lab), open a support request with the Credentials Support team so they can investigate the specific lab instance and account:
- Go to Credentials Support and create a ticket under the Microsoft Applied Skills / Assessment Labs area.
- If needed, use the “challenge an assessment lab item” process if the missing options prevent completing a required task. Follow the exam item challenge process and submit the Credential item challenge form.
These channels are the supported way to get an Applied Skills lab corrected or reset.
References: