Block certificate install request without blocking the existing connection

Gina Lambert 20 Reputation points
2026-04-10T09:17:23.2033333+00:00

I have a user who uses a Gemalto Card Reader they plug in daily, each time they plug it in they receive a pop up request to install a root certificate. Every time they do click 'no' and they are able to use the externally connected device without issue, so the cert isn't needed for the use of it.
image_1762260487767

We have rebuilt the device twice to see if this resolves the issue, as they're the only user reporting this issue, so we initially suspected additional software being installed but that isn't the case.

Is there a way to block these pop ups without blocking the connection of the card reader?

Windows for business | Windows 365 Enterprise
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