Transfer my certifications from an old employer account

Rakesh Liingineni 0 Reputation points
2026-04-10T08:00:23.9033333+00:00

Hi Team,

Please can you transfer my certifications from my old employer account with user id: ******@infosys.com to my personal account with used id: ******@gmail.com

Please be noted that I do not have access to my old employer account.

Thanks,

Rakesh

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  1. AI answer

    2026-04-10T08:00:34.77+00:00

    Transferring certifications from one Learn profile to another is not supported. Certifications and other profile contents cannot be moved between separate Learn profiles, even if the old profile is no longer accessible.

    If access to the old employer account is lost and no alternate login account was added to that Learn profile, the data in that profile (including certifications) cannot be recovered or transferred. Recovery of personal or work accounts can only be attempted through the respective account self-service tools; Microsoft Credentials Support cannot restore or move the contents of an inaccessible Learn profile.

    For any other certification-related issues that do not involve transferring profiles, contact Microsoft Credentials Support using the official support channel.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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