A cloud-based identity and access management service for securing user authentication and resource access
Locked out of Azure Portal - Authenticator generates 8-digit code but Azure expects 6-digit code
Rodrigo Medeiros Viana
0
Reputation points
I am locked out of my personal Azure account and need help resetting MFA.
Account: pii removed (personal Microsoft account)
I am the only Global Administrator on this tenant.
The problem:
- After changing my phone, I lost the Microsoft Authenticator configuration for Azure.
- I reinstalled and reconfigured the Authenticator app via account.live.com/proofs/manage.
- The Authenticator app generates an 8-digit code (personal account format), but the Azure Portal login only accepts 6 digits in the code field.
- Push notifications do not arrive when I choose "Approve a request in my Microsoft Authenticator app".
- "Sign in another way" only shows the same two options (Authenticator app or verification code) - no SMS or email option is available.
- Two-step verification is DISABLED on my personal Microsoft account, but Azure still requires MFA.
- I linked my GitHub account (RodrigoTecmovel) to my Microsoft account, but Azure still asks for the Authenticator code.
- I can sign in to other Microsoft services (Outlook, account.microsoft.com) without any issues. The problem is ONLY with Azure Portal.
Steps I have already tried:
- Removed and re-added the account in Microsoft Authenticator multiple times
- Uninstalled and reinstalled Microsoft Authenticator
- Reconfigured the app via account.live.com security settings with new QR code
- Tried all available "sign in another way" options
- Linked GitHub credentials to my Microsoft account
This appears to be a tenant lockout scenario. I am requesting that the Data Protection team reset my Azure MFA so I can reconfigure it properly.
Thank you for your help.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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